CHICAGO (PRWEB) November 03, 2014
WHO: LiveOps, Inc., the global leader in cloud contact center and customer service solutions.
WHAT: ICMI Contact Center Demo & Conference is the most comprehensive and educational contact center conference in the industry. Exhibitors and attendees represent the retail, healthcare, government, hospitality, education, banking, communications and technology industries, among others. Conference attendees will experience insightful keynote presentations, in-depth tours of actual contact centers, case study presentations from top companies, extensive networking opportunities with industry luminaries and peers, and exposure to the latest industry innovations and technologies on the show floor. Whether new to the industry and learning the ropes, or a veteran expanding their knowledge base, attendees will return to their organizations with practical tips, tools and inspiration for success.
WHERE: ICMI Contact Center Demo & Conference will be held at the Hyatt Regency Chicago at 151 East Wacker Drive, Chicago, IL 60601
WHEN: Monday, November 3 – Wednesday, November 5, 2104
WHY: LiveOps offers a true customer service experience through its cloud contact center solutions and live agents on-demand, with instant and dynamic scalability and performance that brings unmatched service quality, flexibility and business results to hundreds of LiveOps clients. New technologies and emerging customer demands are continually shaping today’s contact center, and this company is at the forefront of the evolution. Offering multichannel and social interaction, along with traditional phone and email channels, LiveOps can help organizations of all sizes offer the consistent, responsive experience customers have increasingly come to expect. The company’s scalable, flexible and secure platform, combined with its on-demand independent agents, enables LiveOps clients to get the most from their contact center technology investment.
LiveOps will showcase its cloud contact center solutions and agents on-demand services at Booth 703.
LiveOps Speaking Session at ICMI Contact Center Demo & Conference:
LiveOps is sponsoring a Solutions Spotlight session titled “5 Secrets: How to Avoid the #Fail and Proactively Delight Your Customers and CEO in Real-Time” on Wednesday, November 5 at 10:15 a.m. on the show floor. Many industries face increasing competition where consumer choice is often only a click or call away. It’s no longer enough to take a reactive approach to managing the customer journey – brands must monitor and act in real time to avoid the #Fail and deliver consistent, exceptional experiences for each and every customer. How does one go from reactive Voice of the Customer reports to real-time customer experience management? It all starts with negative experience deflection. Attendees of this dynamic session will experience a lively discussion on the five secrets to proactively delight customers, increase customer loyalty and deliver what every CEO wants to hear: “You’ve got increased Share-of-Wallet!”
To schedule a meeting with a LiveOps representative, contact Allyson Scott at AllysonScott(at)mcgrathpower(dot)com.
For more information about ICMI Contact Center Demo & Conference or to register to attend, visit http://www.icmi.com/Contact-Center-Demo-Conference.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.