Youstice partners with PrestaShop to provide 200,000 online retailers worldwide a dedicated interface for resolving shopping complaints.

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Youstice, a new-generation web application for resolving shopping disputes, has partnered with PrestaShop to provide an effective customer complaint management solution for online stores, housed within one of the largest open-source ecommerce software providers worldwide.

Youstice PrestaShop Partnership

Our partnership with Youstice provides PrestaShop merchants with a revolutionary customer service tool that makes customer dispute resolution a breeze. This new functionality adds another dimension to our already powerful software.

Youstice, a new-generation web application for resolving shopping disputes, has partnered with PrestaShop to provide an effective customer complaint management solution for online stores, housed within one of the largest open-source ecommerce software providers worldwide.

Currently boasting over 200,000 online stores, PrestaShop provides specialized software solutions that engage shoppers and increase online sales. Adding Youstice to the existing portfolio of easy-to-install modules presents online retailers across the globe an additional channel to enrich their customer experience, boost customer loyalty and become a trusted seller with a solid reputation among existing and future customers.

Through this award-winning app, online customers can easily describe their issue in four simple, point and click, steps. Youstice then acknowledges receipt, notifies the merchant, and displays several solutions they can choose from. The multilingual tool is available to online retailers through a simple, integrated module for their website, and is the world’s first cross-border online platform designed to resolve shopper-vendor disputes, promoting trust between companies and their customers.

"We developed Youstice as a simple solution to the issues that occur every day during shopping – both for online, as well as brick and mortar stores," says Zbynek Loebl, founder and CEO of Youstice. "We are delighted to be partnering with PrestaShop and making our application available to a wide range of e-shops, operating as part of the PrestaShop platform. With Youstice, retailers will be able to resolve customer complaints more effectively.”

“Our partnership with Youstice provides PrestaShop merchants with a revolutionary customer service tool that makes customer dispute resolution a breeze. This new functionality adds another dimension to our already powerful software,” shares Benjamin Teszner, CEO of PrestaShop.

About Youstice:http://www.youstice.com

Youstice is a new-generation web application, designed to manage customer claims online and help businesses improve their customer care service globally. Youstice connects consumers and retailers, and allows a smoother negotiation in order to solve any issues in a quick and efficient way. Youstice has been recognized as the 2014 Customer Game Changer at Europe’s Customer Festival and shortlisted for HILL Innovation Justice Awards.
For further information on Youstice, please visit the website, CEO blog or join them on Facebook, Twitter and Google+. The module can be downloaded from this page.

About PrestaShop: http://www.prestashop.com/en/

PrestaShop was founded in 2007 with a mission to provide world class ecommerce software for free through open source innovation. Today more than 200,000 ecommerce stores run on PrestaShop technology. The company provides software that enables users to have a fully functional online store at the lowest cost possible. The PrestaShop open source community includes 700,000 merchants, developers and web agencies from around the world. PrestaShop is the proud winner of the 2014 Best eCommerce Solution for SMB, from CMS Critic. PrestaShop has offices in the US and France, and is funded by XAnge Private Equity, Seventure Partners and Serena Capital.
For more information, please visit http://www.PrestaShop.com

Media Contacts

PrestaShop
Sandra Fernandes
Global Corporate Communications Director
Sandra.fernandes(at)prestashop(dot)com
+33 6 46 46 43 16

Julie Liu
PR officer
Julie.liu(at)prestashop(dot)com
1 (305) 615-1190

Youstice
Karina Ludz
Karina.ludz(at)youstice(dot)com
+421 905 244 456
@kariprgirl

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