“The Ebola situation highlights the need for all primary care offices and call centers to have access to telephone triage protocols and a partner to keep them updated and informed,” said Ravi Raheja, MD, Medical Director of TriageLogic.
Jacksonville, FL (PRWEB) November 06, 2014
TriageLogic announces that Ebola telephone triage protocols are available for Nurse Triage on Call™, Call Center Solution Software™, and myTriageChecklist™ clients. Any time there is a widespread health concern, telephone nurses are at the front line by properly assessing patients as well as providing education and reassurance.
Many symptoms of Ebola are difficult to differentiate from common viral illnesses. However, with standardized protocols, nurses can make informed decisions and assist patients confidently while documenting the phone call. “The Ebola situation highlights the need for all primary care offices and call centers to have access to telephone triage protocols and a partner to keep them updated and informed,” said Ravi Raheja, MD, Medical Director of TriageLogic.
Anticipating increased patient call volume due to the recent Ebola cases, triage protocol authors, Dr. Barton Schmitt and Dr. David Thompson developed guidelines to triage patients with symptoms or concerns. TriageLogic quickly implemented these guidelines into all of their service lines.
“Clients are amazed that we have Ebola protocols available so quickly to help them address patient concerns,” said Rose Moon, RN of TriageLogic. Furthermore, doctors have the option to add practice specific information for nurses to follow.
TriageLogic’s quick response is yet another testament of their dedication to provide quality care in telemedicine. Standardized protocols ensure efficiency in a field where nurses rely heavily on the information provided by the patient. With Ebola telephone triage protocols in place, nurses are ready to answer patient concerns, as call volume continues to increase.
About Triage Logic:
Founded in 2005, TriageLogic is a URAC accredited, leading provider of quality triage solutions, serving over 3,000 physicians and covering 6.5 million lives. TriageLogic provides both software and after-hours nurse triage services. Whether you need nurse triage software for your call center or your office, an outsourced nurse triage service, or a combination of the two, TriageLogic has a customized, cost effective product to meet your needs. For more information contact Amy Smith at 888-TEAMTLC or visit http://www.triagelogic.com.