One-Eyed Pug Owner Files Veterinary Malpractice Case Against Banfield Pet Hospital for Unauthorized Surgery

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Chloe, a 12 yrs.old pug, lost an eye due to alleged vet negligence; pet owner Kimberly Hayden has retained the Dolman Law Group.

“I didn't give anyone permission to operate on my dog. Now my precious Chloe is without an eye,”

A St. Petersburg pet owner, Kimberly Hayden, has hired Dolman Law Group to represent her in her case (14-008299-CI, Pinellas County, FL) against a Banfield Pet Hospital in St. Petersburg. This is in response to the alleged non-consenting surgical eye removal of Hayden’s 12 yrs. old pug, Chloe. Hayden is outraged and saddened and wants to prevent this from happening to any other pet owners. “This has been really tough for me and those around me. I did not give anyone permission to operate on my dog. Now my precious Chloe is without an eye,” says Hayden. “It’s just devastating to see her like this.” According to Attorney Christian Myer, Hayden and the Dolman Law Group have filed a veterinary malpractice complaint against the Banfield Pet Hospital, a partner with Pet Smart retail stores.

According to the complaint (14-008299-CI, Pinellas County, FL), filed by Attorney Myer, dog owner Kimberly Hayden took her pug, Chloe, into a St. Petersburg branch of a Banfield Pet Hospital, located inside of a partnering Pet Smart store. Chloe was there to receive a follow-up examination on her left eye, which had become visibly cloudy over time. On her first hospital visit, just a few days before, the veterinarian prescribed the dog with three different eye drops and two oral medications. This was the treatment plan that owner Hayden agreed to.

According to the complaint documents, Hayden took Chloe in for a follow-up visit on Monday, October 27th. She allegedly received a call from Banfield four hours later stating “Chloe is doing well. She’s recovering well from surgery.” Hayden was in complete shock of this news. Banfield Pet Hospital had performed surgery on Chloe and removed her cloudy eye without Hayden’s permission. A simple physical examination that would have cost less than $5 grew to a hefty $1,400. Banfield has admitted its wrongdoing and rightfully opted to waive the bill.

Today, Kimberly Hayden has retained Dolman Law Group—a personal injury and civil trial firm located in Clearwater, Florida—for the case. She hopes that any legal actions taken will prevent accidents like this from happening in the future. Dolman Law Group is donating a portion of their entitlement to fees from this case to the Humane Society of Pinellas to help support the well-being of animals.

For media inquiries and interviews, please contact Keisha Pickett – (813)903-9247 or Keisha(at)pickettpr(dot)com.

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Keisha Pickett
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