Compliment Or Complain Collaboratively About Flights In Real Time With flightSpeak App

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flightSpeak has launched a completely redesigned app for air travelers. The app enables passengers to share airport and airline reviews and travel tips with others on their flight, in real time, in the airport and in the air.

Air travel is an unpredictable blend of experiences. Whether things go right or wrong in the airport or on an airplane, you can bet that passengers will have something to say about it. They often take to social media to vent their rage at baggage fees, security lines, missed connections, and cramped seats, as well as to share their praise for great customer service and employees that go above and beyond the call of duty. Today, there's no clear way for passengers to quickly share their experiences with those that can really benefit - fellow travelers. And it's not clear who's listening if passengers are bold enough to share their experiences on Twitter or other social networks.

Seattle-based startup flightSpeak aims to change that. The newly released flightSpeak app (http://bit.ly/fspkapp) enables flyers to share ratings and reviews about their air travel experience in a new and innovative way with other passengers on their flight. All the comments and ratings are added to the app's "FlightLog", a feed of the flight's collected feedback. This enables passengers on a flight to communicate with each other, even before they've left for the airport.

In essence, flightSpeak provides a unique temporary virtual social network for each flight. However, it's not just about socializing: airlines and airports are also partners in the conversation.

The data collected through the mobile app are made available in real time to flightSpeak's travel partners. This immediate access allows the partners like airports and airlines to respond more quickly to emerging customer priorities.

Traditional surveys, the industry's current mode of gathering customer feedback–are delivered by volunteers or emails. The data take too long to administer, analyze, interpret, and execute upon, even with the low response rates they produce. This time is incredibly valuable and is an opportunity lost to hear how travelers have really experienced flying with different carriers.

flightSpeak flips this model on its head by putting the traveler in charge of the interaction. The conversations and comments travelers shared through the flightSpeak app give airlines and airports much-needed insight into how to improve the travel experience.

The new flightSpeak app for travelers is now available for download in the US Apple iOS App Store (http://bit.ly/fspkapp). Releases on other platforms like Android & Windows Phone as well as other regions & languages are planned for the future.

About flightSpeak
flightSpeak is an Seattle, WA, based startup that provides mobile apps to air travelers and customer insights to the travel industry. Started in 2013 by Leo Osahor, flightSpeak aims to make air travel less painful by connecting passengers together and enabling them to share their experiences. For more information on flightSpeak, please email hello(at)flightSpeak.net or visit http://flightSpeak.net.

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Leo Osahor
flightSpeak
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@flightspeak
since: 03/2013
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