KANA Legal Team benefits from using Repstor ECM software

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Leading ECM Adoption specialist, Repstor, today announced that KANA - a Verint Company and leading provider of cloud and on-premise customer service solutions, has deployed Repstor affinity and Repstor assist across its legal department worldwide to assist with filing, improve collaboration and provide efficient offline working.

Repstor ECM adoption

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“Using Repstor affinity has been a revelation for us in the Legal department at KANA. I use the product myself on a daily basis and find it incredibly easy and intuitive to use. John Murray, Head of Legal at KANA

KANA helps global organizations including many of the Fortune 500, mid-market businesses and public sector agencies optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. KANA has a legal team that is spread across multiple locations with a number of staff who travel extensively in support of its global business. The legal team manages contracts and other legal documents for the many thousands of customers serviced by the organization worldwide. This includes keeping relevant email and other content in customer folders so that the legal team is able to file, access, manage and collaborate around this content.

In order to support collaborative working, Microsoft® SharePoint® was in use to store legal documents and other content. While this meant that content was added on a consistent basis the process was time consuming. In particular the accessing and filing of legal documents and email was a laborious slow process with offline access proving challenging for the Legal team at KANA. Therefore KANA selected Repstor to enable email and other content to be quickly and easily filed into Microsoft® SharePoint® and to provide an effective offline working solution for its users.

By using Repstor affinity and assist the legal team at KANA has gained the following benefits:

  •     Despite having more than 10,000 folders of content, filing is fast and efficient using the assist product
  •     Users file relevant emails and other content immediately so everyone has access to current content more quickly improving collaboration
  •     Access to shared content is immediate with no waiting on uploads and downloads over slow networks
  •     Users have access to the content on and offline so they can work at a time convenient to them making collaboration easier

“Using Repstor affinity has been a revelation for us in the Legal department at KANA. I use the product myself on a daily basis and find it incredibly easy and intuitive to use. It has completely changed my filing behavior. Previously I left filing to a convenient time, but because of the ease with which I can file the content using affinity I now file as I go, which means the whole team has access immediately to the new files/email,” John Murray, Head of Legal at KANA.

Repstor was chosen because of a number of factors combining to make the Repstor products the most productive and effective solution for the KANA legal team in the various scenarios faced by users on a day to day basis. Repstor affinity and assist help the users get their day to day job done with the minimum of fuss therefore maximizing productivity.

The key points influencing the decision to deploy Repstor products were that they enable users to:

  •     effectively access SharePoint content (and other content) from within Microsoft Outlook
  •     load information quickly and effectively without waiting for uploads/downloads to complete
  •     quickly and easily file email content to the appropriate folder location
  •     handle large volumes of information and folders without slowing down Outlook
  •     work effectively when offline, including filing email and other content with offline access to key content

None of the other products met all of these requirements in the consistent way and with the high performance that the Repstor products exhibited, meaning that users are more productive and are able to take advantage of the software with zero training requirements. KANA now has a single source of legal content with no uncontrolled copies and duplication on users’ laptops.

To read the full KANA case study click here.

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About KANA
KANA provide leading customer service solutions that empowers its customers to create experiences that count for their customers – everywhere they engage. Together with more than 900 customers worldwide, they are creating differentiated, personalized and integrated customer experiences via Web, mobile, social and agent channels.

About Repstor
Repstor was created to inspire ECM Adoption. We are dedicated to developing products that enable collaboration and compliance for the Outlook-centric workforce. Repstor’s products make access to content systems easy and intuitive for users, by providing access to them within the familiar interface of Microsoft® Outlook®. By making access to the content system easy and intuitive for users, we overcome the main cause of failed deployments of ECM systems – failure of users to adopt the system.

Our products are ideal for mobile, remote and semi-disconnected users especially in industries like Professional Services, Legal, Oil and Gas, Public Sector and other regulated industries. We significantly reduce change management costs when rolling out systems, improve ROI for existing systems, and fully support Microsoft Office365.

For further press information please contact Olivia Bushe at Repstor:
Email: olivia(dot)bushe(at)repstor(dot)com or telephone +44 (0)28 9072 6061.
For more information please visit http://www.repstor.com

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Olivia Bushe
Repstor
+44 28 9072 6068
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