Los Angeles, CA (PRWEB) November 11, 2014
Monet Software, Inc., a leading provider of cloud-based contact center workforce optimization software, announced today that TMC has named Monet WFO Live: Workforce Optimization in the Cloud as a finalist of the 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine.
The 2014 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.
“It is very gratifying to have WFO Live recognized for this prestigious distinction,” said Chuck Ciarlo, CEO at Monet Software. “Our objective is to deliver innovative solutions to the marketplace, and as much as we are honored by this recognition, our greatest award is the feedback we receive from contact centers that are running more efficiently thanks to WFO Live.”
Monet WFO Live is a complete suite for call centers to automate workforce management, call recording, quality assurance and agent analytics. Call centers can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels.
“Congratulations to Monet Software for being named a finalist of the 2014 Customer Experience Innovation Award. WFO Live has been selected for advancing customer service technology and therefore the ever-important customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
About Monet Software, Inc.
Monet Software Inc. is a global provider of workforce optimization software solutions for call centers. Monet's cloud-based solution, Monet WFO Live, is an affordable and easy to use call center optimization software solution that includes workforce management, call recording, quality monitoring and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to http://www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.
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Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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