NiQ Health’s CarePlus™ Improving Nurse Efficiency and Workflow

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The CarePlus™ nurse call solution delivers patient calls and alarms directly to the assigned caregiver, offering workflow improvement for nursing staff.

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CarePlus™ improves workflow of nursing staff by ensuring the delivery of the right message to the right caregiver.

NiQ Health’s CarePlus™ nurse call system significantly improves the efficiency and workflow of nursing staff through delivery of the right message to the right caregiver. NiQ Health’s animated video demonstrates how the CarePlus™ solution can make these workflow improvements.

The advanced functionality of the CarePlus™ system allows nursing managers to allocate an assigned caregiver to each patient. Patient messages and alarms are sent directly to the patient’s allocated nurse, a secondary and tertiary contact may also be assigned to ensure patient calls are always attended to. Ensuring that the correct caregiver is receiving messages allows for reduced alarm broadcasting. This reduction in alarm broadcasting is important for all hospitals aiming to reduce clinician alarm fatigue and clinical alarm hazards, an important National Patient Safety Goal introduced by the Joint Commission.

CarePlus™ allows messages to be received on a clinician’s chosen device; through CarePlus™ Mobile Connect, caregivers can receive patient calls on their Smartphone and tablet. Through this platform, messages can be received on Apple®, Android®, Blackberry® and selected Cisco® devices. CarePlus™ Mobile Connect improves workflow, as caregivers are able to Accept or Reject patient calls and alarms depending on their activities. If a caregiver is unable to respond to a patient, the alarm will be auto-escalated to another nurse or staff group. Clinicians also have the opportunity to use the Call-Back feature to speak directly with the patient; this direct communication allows nurses to understand what their patient needs and from this decide what action is required. This assists in improving nurse workflow, and improves patient satisfaction through quick response time.

NiQ Health CEO Andrew Rothon said – “Ensuring that the right message is received by the person with the right skills and improving nurse to patient communication offers improved patient satisfaction and productivity benefits. The ability of CarePlus™ to send messages to a clinician’s chosen device fits perfectly with the BYOD architecture many facilities are introducing.”

NiQ Health’s CarePlus™ significantly improves the workflow and efficiency of clinicians and caregivers while simultaneously combating growing concerns within the healthcare environment, a demonstration of these capabilities can be viewed here. CarePlus™ can be considered “middleware in a box,” integrating smartphones, paging, wireless and VOIP telephony, ward signs, large screen information boards, email, patient entertainment terminals, duress systems and Building Management Systems (BMS). CarePlus™ provides extensive reporting and Business Intelligence software capabilities, providing significant workflow productivity efficiencies and improved patient safety. More information can be found at

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Sarah Binns

James Herbet
Gem Communications
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