I look forward to working closely with the team to further transform how contact centers worldwide deliver exceptional customer experiences through technology-enabled customer service. - Vasili Triant, CEO, LiveOps
REDWOOD CITY, CALIF. (PRWEB) November 10, 2014
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that Vasili Triant has been named Chief Executive Officer (CEO). Triant has served as interim CEO since June and was previously LiveOps’ senior vice president of Cloud Application Sales.
“The Board has been impressed with Vasili’s strategic and operational depth, as well as his understanding of how the technology-enabled service industry is changing globally,” said Bill Trenchard, chairman of LiveOps’ Board of Directors. “I have had the pleasure of working closely with Vasili these past few months. His skillset and experience, combined with his thoughtful approach to leading the company, have proven that he is clearly the best person to lead LiveOps in its next phase of growth.”
Triant brings his nearly 20 years of experience in customer service and telecommunications to his new role as CEO. During his tenure at LiveOps, Triant has driven more than 50 percent average annual growth of the Cloud Platform business. Prior to LiveOps, Triant spent nearly a decade at ShoreTel where he led Asia Pacific Sales and Contact Center Practice. He also founded EvVolv Technologies, a successful IP telephony solutions provider that designed and implemented solutions around the Cisco, Mitel and ShoreTel platforms. Before EvVolv Technologies, Triant served as the director of sales at Com2001.com, a server-based IP PBX company that designed state-of-the-art speech-enabled UC solutions. He earned a Bachelor’s degree in Business Administration from the University of San Diego.
“I am honored by the strong support the Board has shown in asking me to continue to lead LiveOps,” said Triant. “LiveOps’ combination of technology, in our Cloud Platform, and people, in our Agent Services business, have helped the company grow into a market leader for sales and customer service solutions. I look forward to working closely with the team to further transform how contact centers worldwide deliver exceptional customer experiences through technology-enabled customer service.”
LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.