Converged Technology Professionals, Inc. Receives ShoreTel’s Award in Outstanding Achievement in Customer Satisfaction and Loyalty for the Sixth Consecutive Year

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Converged Technology Professionals, Inc., an award winning ShoreTel Partner, receives the distinction of Outstanding Achievement in Customer Satisfaction and Loyalty. This marks the sixth consecutive year that CT-Pros has been recognized for world-class professionalism and customer care.

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It is partners like you who ensure customers are not only satisfied, but are loyal to ShoreTel and our products and services.

Converged Technology Professionals, Inc. today announced the reception of the award in Outstanding Achievement in Customer Satisfaction and loyalty by ShoreTel, the leading provider of brilliantly simple unified communications systems including business phone systems, applications and mobile UC solutions. This marks the sixth consecutive year that Converged Technology Professionals has received this distinction.

Don Joos, President and CEO at ShoreTel, stated that “Your NPS score surpasses what is considered world-class level of customer loyalty. Your consistent performance in delivering an exceptional all-around customer experience is a tribute to your dedication to our joint customers. It is partners like you who ensure customers are not only satisfied, but are loyal to ShoreTel and our products and services.”

Chris Frey, Vice President of Operations at CT-Pros, said “I could not be more pleased that Converged continues to be recognized for achieving superb customer service. I can honestly say that every member of our team is driven by customer satisfaction and a desire to deliver quality solutions that have real value to our customers. Recently, a client told me that our support team, “Really knows their stuff, has a desire to help, and I can tell that they genuinely like their jobs.” That might just be the best compliment we have ever received. This award just goes to show that we are on the right track as a reseller of the ShoreTel solution.”

The Customer Satisfaction Award includes Asia, Europe, Australia and North America. It includes the reporting period for 2014. ShoreTel measures customer experience using the globally recognized Net Promoter Score (NPS®) to drive improvements in customer loyalty, ensure profitable growth and recognize its top performing partners. You can read more about the program at

About Converged Technology Professionals
Converged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. CT-Pros also offers cloud-communication VoIP services with ShoreTel Sky. CT-Pros’ best-in-class customer service combined with ShoreTel’s UC and mobility solutions assist companies within a multitude of vital industries including healthcare, financial services, manufacturing and the public sector meet their constantly-evolving technology needs. The company has a customer base spread over six continents and is one of the fastest growing VARs in the United States with last year’s annual sales growth of over 200%. For more information, visit

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit or

All product and company names herein are trademarks of their respective owners.

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Gary Fuller
Converged Technology Professionals, Inc.
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