RightAnswers elevates the customer experience through a high level of personalization in terms of both the look-and-feel and the knowledge provided.
Edison, NJ (PRWEB) November 10, 2014
RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, today announced that it has been named a finalist of the 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine.
The 2014 Customer Experience Innovation Award recognizes best-in-class companies that set the standard in delivering exceptional customer experiences.
“The most important aspect of customer service that contributes to a positive customer experience is quick resolution of customer issues, and RightAnswers software and services enable our clients to deliver the precise answer faster. Beyond that, RightAnswers elevates the customer experience through a high level of personalization in terms of both the look-and-feel and the knowledge provided,” said Jeff Weinstein, President and CEO, RightAnswers.
RightAnswers software customizes the experience based on the user profile, which determines, for example, the branding, icons, language, the number of search results to display and the knowledge sources to use. RightAnswers delivers answers quickly, no matter which channel the customer uses for service, such as web, mobile, email, social and chat. Forums and social communities break down the barriers between you and your customers, and easy access to information in a friendly user-interface shows you care about the customers you serve.
All the elements of RightAnswers combine to provide positive customer experiences. Our clients who deliver SmartService consistently improve their customer satisfaction and net promoter scores.
“Congratulations to RightAnswers for being named a finalist of the 2014 Customer Experience Innovation Award. RightAnswers has been selected for advancing customer service technology and therefore the ever-important customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService™. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year. For more information go to http://www.rightanswers.com.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.