Loyalty360 Honors Brand Leaders in Customer Experience at Loyalty360 CX Awards

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Awards ceremony kicks off the 4th annual Loyalty360 Engagement & Experience Expo

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Providing experiences that engage customers–and keep them engaged–is more important today than ever before.

Brand leaders in customer experience, including Hilton Worldwide and Orbitz, were honored today at the Loyalty360 CX Awards ceremony as part of the 4th annual Loyalty360 Engagement & Experience Expo. The winning brands excel at creating meaningful and memorable customer experiences that build and sustain customer loyalty.

“Providing experiences that engage customers–and keep them engaged–is more important today than ever before,” said Mark Johnson, CEO and CMO of Loyalty360. “The winning brands are true leaders in customer experience thanks to their work creating relevant, personal, and customized experiences to build deep, sustainable, and reciprocal bonds with customers.”

The award-winning brands are innovative leaders that elevate the experience and engage their customers through creative strategies in categories including brand messaging, customer-centric culture, and multi-channel messaging, that ultimately result in long-term relationships and lasting customer loyalty.

Brands that excel in every category were awarded the 360-Degree Award.

Winners of the Loyalty360 CX Awards include:

BRAND MESSAGING    

Platinum: Hilton Worldwide Owners Access
Gold: Safelite AutoGlass
Silver: Global Hotel Alliance
Bronze: AARP

CUSTOMER-CENTRIC CULTURE

Platinum: Aramark        
Gold: Safelite AutoGlass
Silver: Ford Motor Company    
Bronze: Raley’s Family of Fine Stores

CUSTOMER INSIGHTS

Platinum: Orbitz            
Gold: Safelite AutoGlass
Silver: Global Hotel Alliance
Bronze: Barclaycard

OMNI-CHANNEL/MULTI-CHANNEL    

Platinum: Hilton Worldwide Owners Access        
Gold: GameStop            
Silver: AARP    
Bronze: Sacra Studios    

TECHNOLOGY & TRENDS    

Platinum: Orbitz
Gold: Hilton Worldwide Owners Access
Silver: Dell Advantage Loyalty Program
Bronze: Ask.com

360-DEGREE AWARD; NORTH AMERICA

Hilton Worldwide Owners Access
Safelite AutoGlass
JetBlue
AARP

360-DEGREE AWARD; EMEA, APAC & LATAM

VV-Auto
ANZ
EB Games
GameStop +

About Engagement & Experience Expo
Engagement & Experience Expo is a forum to openly discuss customer, brand and channel challenges and solutions. Discover how to optimize the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle. Through a robust slate of best-in-class speakers and interactive discussions, attendees will learn about the latest theories, best practices, relevant case studies, emerging trends and strategies that drive measurable behavioral change and quantifiable results. The 4th annual Engagement & Experience Expo will be held Nov. 10-12, 2014, at the Renaissance Dallas Hotel in Dallas, Texas.

About Loyalty360
Loyalty360 is an unbiased, market driven, voice-of-the-customer focused clearinghouse and think-tank that is committed to bringing customer loyalty to the forefront as a critical marketing strategy. A trusted source for cutting-edge research, best practices, and networking opportunities, Loyalty360 gives members the expert insights and guidance they need to better understand loyalty and develop programs that effectively engage their customers and employees and build stronger relationships with them.

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Erin Raese
Loyalty360
+1 (513) 800-0360 Ext: 130
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