RIO Genesis Adds Key Personnel to Provide Technical Support

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Strategy demonstrates commitment to provide best-in-class support for new technology platform .

RIO Software Solutions has added three more key personnel to their technical support team to further strengthen an already robust support operation tied to their exciting new technology platform, RIO Office, according to company president and CEO, Michael Krein, Ph.D.

“We are proud to announce the additions of Kevin Bettincourt, Customer Service Manager, Federico Dottin, Product Manager, and Desiree VanLeer, Broker Services Manager,” said Krein. “These talented, experienced professionals were specifically hired to further enhance our technical support operation and I look forward to working with them as we march forward.”

According to Krein, Bettencourt has an extensive background in customer service ranging from retail operations, to telephone customer support and in-home service. With over nine years of experience in customer support, he brings his expertise to RIO Software Solutions’ tech support team and to the end-users of RIO Office, whether they call, e-mail or submit a ticket online to their web site.

Federico (Trip) Dottin has been working with RIO Genesis since 2012 and is highly proficient in programming and client communication.

“Trip claims to be ‘the geek with exceptional social interaction skills,’ which is perfect for his role as product manager,” said Krein. “Desiree is an eleven-year real estate veteran, with her most recent experience working as a sales and marketing professional with a leading national home builder. As broker services manager, she will focus on leading customers to solutions that best fit their specific business needs by building relationships and offering focused support.”

RIO Office is the latest breakthrough that further advances their groundbreaking RIO Genesis technology platform. RIO (Real Estate Information Organizer) Office includes modules for: Management and Marketing; Full Transaction Workflow and Tasking; Open Reporting and Scoring; Staff Direction; Document Manipulation and Paperless Storage; Lead Generation and Tracking; Offer Management and Closing; Enhanced Communications; Email Integration, Accounting and Billing; Compliance, and a complete Recruiting System.

Krein provides leadership and direction for all facets of the company, as well as formulating and implementing the strategic plans that guide the direction and mission of RIO Genesis. He oversees client relations and is instrumental in the platform's outstanding growth.

Learn how RIO Office can empower your business and make you more profitable and more efficient than ever before! http://www.RIOGENESIS.COM

For additional Information:
RIO Software Solutions
Michael P. Krein, Ph.D.

*All Product and company names herein may be trademarks of their respective owners

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Cionne Soester
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