Cloud-Based, Workforce Scheduling Solution for Hospitality and Event Industry Experiences National Growth within First Year

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Pearl River IT company, Superior Technology Solutions, creates scheduling application for hospitality industry. After just one year, the application has over 3000 users and is used in New York, Los Angeles, Boston, Washington DC, Philadelphia and Atlanta.

Superior Technology Solutions and Schedule-Cloud Logos
“Superior has made tweaks for us on a dime—quickly and efficiently, and we’ve never had to worry about something not working." - Frank O'Dea

Seasoned hospitality executives Frank O’Dea and Greg Dodge engaged Pearl River, NY’s Superior Technology Solutions to design and create the scheduling application Schedule Cloud by One Touch. The scheduling tool, rolled out in September 2013, was built to meet to meet the growing needs of the hospitality industry.

One year later, Schedule Cloud is actively used by over 3,000 staff members for hospitality giants such as Restaurant Associates, Wolfgang Puck and Universal Studios in a multi-city roll-out including New York, Los Angeles, Boston and Washington DC. Given the success of Schedule Cloud, O’Dea and Dodge are already planning next steps for the platform. “One year out, we’re turning a profit, and growing—very positive for a start-up,” says co-founder Dodge.

O’Dea explains that, since each Schedule Cloud customer requires some level of customization, their high-touch relationship with Superior Technology has been imperative. “Superior has made tweaks for us on a dime—quickly and efficiently, and we’ve never had to worry about something not working. That could be a killer when we have large companies counting on us to organize their workforce at all hours.”

Superior Technology President John Luludis shares, “the Superior Technology team is proud to have spearheaded the creation of Schedule Cloud, and we are thrilled that the market has responded positively to the application. We understand the timely nature of the hospitality industry, and continue to work hard to deliver the updates and customizations needed by the One Touch team as their footprint expands.”

Created in response to a continual rise in labor costs and shrinking profits, Schedule Cloud saves time in managing a part-time workforce, streamlines operations and maximizes profits. The tool allows employees to directly interface with the application; by entering their availability, users are matched with upcoming events, and after scheduling, administrators and employees both have access to electronic employee time sheets. The competitively-priced software is based on number of users versus the traditional transaction pricing model, and it can be used on the enterprise level or for smaller caterers.

O’Dea explains, “Among a number of projects right now, we are customizing the program for a staffing company with the help of Superior Technology. Really, its use is limitless in regards to schedule management.”

Schedule-Cloud offers role-based access for administrators and managers. The tool is leased with a monthly fee, which can be cancelled at any time. In addition, Schedule Cloud offers users a free trial period. Superior Technology is already working on many new enhancements for the mobile version of the application.

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About Superior Technology Solutions

Superior Technology provides a full range of technology solutions and professional services designed to help our clients become more competitive than ever while achieving higher goals and superior results. With its highly skilled staff in technology infrastructure and custom software application development, Superior Technology provides businesses with competitive technology advantages that enable them to meet their business goals. Our commitment is to provide our clients with the most innovative and effective information technology products, services and solutions that meet their business requirements – with a clear focus on value-based business optimization. Learn more at http://www.superiortechnology.com.

About Frank O’Dea and Greg Dodge

Frank O’Dea has extensive experience in the catering and hospitality industry. A graduate of the Culinary Institute of America, his background includes contracts with Fortune 100 companies in 13 states, and major cultural centers such as the Metropolitan Museum of Art, Kennedy Center, the Guggenheim Museum, and Walt Disney Concert Hall. Frank’s career has taken him from entrepreneur to the corporate world. He has worked for large hospitality companies across the US in an operations and sales development executive capacity. At the start of 2013, Frank started his own consulting company, with current contracts including Equinox Fitness Centers, The Hollywood Bowl and La Jolla Playhouse.

Greg Dodge is the founder of Philadelphia-based Brookwood Consulting Group. Greg honed his skills with some of the country’s most renowned dining destinations, including the Waldorf-Astoria hotel, Maxim’s de Paris, and The Rainbow Room. His career has included management positions at the Restaurant Associates, Metropolitan Museum of Art, the Kennedy Center, and with Wolfgang Puck. Greg later worked with NYC’s Larry Forgione’s, An American Restaurant Group, as the Director of Operations. The business doubled its revenue under Greg’s leadership with the addition of two new Hotel operations in NYC. In addition, Greg served as the opening general manager of two of Stephen Starr’s Philadelphia restaurants, POD and Washington Square, and he currently operates Philadelphia’s Zavino Wine Bar, with two prominent locations.

Media contact: Kate Ryan, kate(at)kateryanpr(dot)com 774-929-5223

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Mary Ann Spitaletta

Kate Ryan
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