With recent technological advances and an increased customer demand for a true omni-channel experience, there needs to be a higher level of collaboration than ever before.
SOUTH PLAINFIELD, N.J. (PRWEB) November 13, 2014
The Retail Value Chain Federation (RVCF) has unveiled event details for its Annual Spring and Fall Conferences for 2015. These events are designed to help suppliers and retailers improve operational efficiency, increase revenue, resolve issues and deliver the best possible customer experience through deeper collaboration.
The RVCF will celebrate its 15th anniversary during the Annual Spring Conference from May 3 - 6, 2015 at the Teaneck Marriott at Glenpointe in Teaneck, N.J., just 15 minutes from Manhattan. Tompkins International CEO Jim Tompkins, an international authority on supply chain strategy and operations, will deliver the keynote at the Spring Conference, which will focus on managing and executing an effective omni-channel strategy.
“With recent technological advances and an increased customer demand for a true omni-channel experience, there needs to be a higher level of collaboration than ever before,” said RVCF Founder and Chairman Kim Zablocky. “Our primary goal at these conferences and throughout 2015 will be to develop a close synchronization between suppliers and retailers to meet the needs of the end consumer.”
The RVCF Annual Fall Conference will return to Arizona next year at the JW Marriott Phoenix Desert Ridge Resort and Spa in Phoenix, November 8 - 11, 2015. The keynote and other event details will be released in the coming months. The Annual Spring and Fall Conferences will both offer a number of educational programs, roundtable sessions and networking opportunities.
RVCF plans to ramp up its efforts to measure omni-channel performance in 2015. As retailers seek to provide a broad range of omni-channel delivery and pickup choices for customers, RVCF sees a need for expanded scorecarding in order to capture performance and compliance metrics related to these capabilities. RVCF will work with retailers to improve supplier performance and customer satisfaction by identifying and evaluating retailer and supplier key performance indicators that drive “best-in-class” omni-channel performance.
Additional areas of focus in 2015 will include:
- Improving inventory integrity and order accuracy
- Improving speed to consumer
- Implementing processes for gathering, storing and sharing data related to images and attributes
- Helping suppliers meet retailer shipment expectations, which are now being managed with more sophisticated audit receiving software
- Streamlining the payment and reconciliation process
- Collaborating with GS1 US to increase adoption of GS1 standards, particularly item-level RFID, for product identification and tracking
For more information about the RVCF Annual Spring and Fall Conferences for 2015, contact Susan Haupt, Vice President, Operations and Member Services, RVCF, at shaupt(at)rvcf(dot)com or 646-442-3433.