End of Year Webcasts Explore Cool Technologies, Net Promoter Score, Self-Service, MultiChannel and Data Design

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For contact centers to operate at maximum, they must optimize all available resources. CRMXchange, the leader in online educational events, announces a schedule of free December webcasts that help organizations better understand the customer.

Webcasts

For contact centers to operate at maximum, they must optimize all available resources. CRMXchange, the leader in online educational events, announces a schedule of free December webcasts that help better understand the customer.

11/20 Roundtable - Best Practices in Cool Technologies -- Engagement and Loyalty - Presented by [24]7, Mattersight, NewVoiceMedia, SAP

Today’s customers want smarter customer engagement that makes it simple to get things done without having to think about what device or channel to use. New techniques are emerging for identifying and connecting to the best people or information to respond rapidly to customer inquiries and requests. Learn from leading organizations how to combine, data, design, and an understanding of customer journeys in order to improve customer engagement. Hear how personality impacts contact center interactions and how to quantify the impact of personality in any contact center.    

12/4 Reducing Customer Effort and Increasing Your Net Promoter Score - Presented by Virtual Hold

This webcast will address the changing dynamics of the consumer landscape and the impact demographics are having on perceived customer effort. It will identify how current customer service implementations are creating a widening gap between the company and its customers and how this gap is negatively impacting NPS. Finally, it will offer concrete steps that companies can take to remedy this gap reduce customer effort and positively impact NPS.

12/9 Keys to Designing the Optimal Customer Experience - Presented by [24]7

Customer activity provides a wealth of data that creates unique opportunities to measure, analyze and optimize customer experiences in real-time. Attend this webcast to learn how to combine this data with prediction and design techniques to improve customer engagement that leads to demonstrable and measurable improvement in business results.

12/11 Tech Tank Roundtable: Multi–Channel/Omni-channel- Presented by Aspect, Five9, inContact

Today’s customers don’t just pick up the phone and talk to an agent or send email; they post questions and comments to user forums, send SMS messages, tweet or use other social media outlets to resolve problems. While providing customer support over multiple communication channels has become standard operating procedure, contact centers must now take it to the next step by providing a seamless cross-channel customer experience. Attend this 60-minute demonstration webcast and view multi-channel solutions that provide the immediate, accurate answers that customers now expect.

12/16 [How Self-Service Can Win Customers and Influence Consumers - Presented by Nuance

It’s not delighting customers, but rather reducing their effort to get a problem solved that inspires loyalty. Nowhere are the possibilities for creating effortless service experiences more readily available, realistic to implement, and proven to perform than in the self-service channels. Regardless of how customers contact an organization (phone, mobile or Web)—there are some key requirements for delivering more intelligent, engaging and “easy” self-service experiences. Join this Webinar as we delve into those imperatives.

About CRMXchange
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources.

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Sheri Greenhaus

Sheri Greenhaus
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