Macfarlanes Implements Intapp Open for New Business Intake and Conflicts Management

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Leading London law firm automates conflicts searches and new matter inception with Intapp.

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Intapp, a global leader in legal software, today announced that Macfarlanes LLP, a leading London law firm, has implemented Intapp Open for new business intake and conflicts management. Ranked amongst the top 20 most innovative law firms in Europe by the Financial Times, Macfarlanes focuses on providing smart, thoughtful solutions to clients across the full range of corporate, commercial and dispute matters as well as on their private affairs.

Macfarlanes selected the Intapp Open platform after the product was launched in 2013. Intapp Open was rolled out firm-wide this year, following a successful pilot. Client matter inception at Macfarlanes is centrally managed by a team of six individuals across the conflicts and client due diligence (‘CDD’) processes; the same team also manages the training and rollout process throughout the firm.

“Quality of service is critical for Macfarlanes’ clients. Since going live with Intapp Open in May, we’ve been able to streamline our new business intake and conflicts management processes, capitalising on the synergies generated by the conflicts and CDD teams working from a common platform,” said Jo Riddick, Macfarlanes’ Head of Risk. “Working with Intapp, we’ve configured Intapp Open to support our bespoke client matter inception processes. The new system has given desktop-based visibility to our internal stakeholders, who can now see where ‘their’ client/matter opening process has got to, at a glance, and we have a one-stop client/matter inception audit trail for compliance.”

More than 100 leading firms worldwide use Intapp software for new business intake (NBI) and conflicts management. Intapp Open drives efficiency with a fresh approach designed from the ground up to address the specific needs of firm management, lawyers, risk staff and IT. The application features a flexible business rules engine that enables firms to apply practice-specific procedures to evaluating new matters. Conflicts clearance practices can easily be centralised or distributed among lawyers and practice heads, or both, depending on firm preferences.

“We’re delighted that Macfarlanes has migrated to Intapp for new business intake and conflicts, joining the growing community around Intapp Open,” said Dan Tacone, President, Intapp. “By using technology to automate, search, share and analyse information where appropriate, Intapp Open is helping to transform new business acceptance at leading law firms worldwide.”

About Intapp
Intapp provides software products and services that enable law firms to thrive in an increasingly competitive marketplace by improving client service, increasing profitability, and reducing operational costs. Intapp's three practice groups (Revenue, Risk and Integration) focus on understanding existing pressures and emerging trends, and translate this knowledge into products and best practices. Intapp products allow firms to effectively align business operations with business strategy, and are recognised as the most advanced in their respective categories — time entry and recording, application integration, information security, new business intake, and law firm conflicts management.

Serving over 500 customers, including 88% of the Am Law 100, Intapp has cultivated an unmatched record of customer success and collaborative partner relationships. Headquartered in Silicon Valley, with business operations in New York, Atlanta, London, and Sydney. Intapp offers a unique combination of legal industry expertise, technical innovation, consumer-friendly design and customer-focused business philosophy.

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