Carlsbad, CA (PRWEB) November 15, 2014
NobelBiz, part of the Nobel Globe network of companies and a technology provider of customer engagement and performance marketing solutions, today announced the selection of industry veteran Phil Grudzinski as the company’s new President. Grudzinski brings over 25 years of Fortune 50 consumer direct marketing and contact center experience to NobelBiz, where he will be responsible for leading and continuing the growth of the company.
“NobelBiz has embraced the new world of customer engagement by designing innovative technology products that enhance the performance of a variety of core contact center processes. These products apply best in class compliance features that safeguard customer communications in this highly regulated world we work in,” said Grudzinski. “As the single largest partner of PACE, I have had the chance to work closely with Rich Mahfouz, President of Nobel Inc, and have realized the significant regulatory contribution he and the company has made on behalf of the entire industry. It is a natural transition for me to join NobelBiz and I look forward to working with the US and international teams and partners to continue to develop industry best products and customer engagement solutions.”
Rich Mahfouz commented, “As Nobel and Nobelbiz continue to grow we need to expand our leadership team internationally and we feel very fortunate to have Phil Grudzinski lead the organization. His deep experience with consumer marketing, contact centers and the regulators gives the company a renewed vantage and is what NobelBiz needs to continue on our path of growth.”
Prior to joining NobelBiz, Grudzinski has served in a variety of senior executive and general management roles in companies such as GE and American Express. His last corporate role was at American Express, where he served as the worldwide head of insurance services, managing all aspects of insurance marketing and operations in 23 countries around the world. His most recent role was serving as President and CEO of the Professional Association for Customer Engagement (PACE). As an industry leader and advocate, Grudzinski actively led the promotion of balancing of business best practices and regulatory concerns, working directly with PACE members, members of congress, state attorney generals and regulatory entities like the Federal Communications Commission (FCC), Federal Trade Commission (FTC), and the Consumer Financial Protection Bureau (CFPB). He began a series of fireside chats with a variety of political figures such as the Former Chairman of the FCC, Julius Genachowski, Lee Terry (R-NE) and Emanuel Cleaver (D-MO). Conferences would always include a variety of keynotes from congressional and regulatory corners including Marco Rubio, US Senator – FL (R), State Attorneys General Greg Zoeller, IN and most recently State Attorney General Lawrence Wasden, ID. The Washington Leadership Summit, PACE’s key legislative conference, has become the only venue where the industry can hear directly from all regulatory entities such as the FTC, FCC and CFPB.
“Phil has made tremendous contributions to our industry and the advancement of PACE,” remarked Mike Rauscher, PACE board chair. “His efforts have advanced the credibility of PACE and our members on all regulatory fronts and his leadership have been critical to our continued success as an association. He will be missed, but we congratulate Phil for all of his accomplishments and wish him the best in this new opportunity.”
NobelBiz is a seasoned team of experienced professionals who are focused on developing and implementing technology solutions that facilitate the compliant engagement of customers. Our flagship product, LocalTouch®, is a patented, award-winning caller ID management solution that is tested and proven to increase performance and enhance productivity for any contact center campaign. It is a part of our NobelBiz Shield of Products that delivers trusted compliance and trusted customer engagement in a variety of contact center applications. NobelBiz product lines include performance routing tools, hosted cloud based solutions and state of the art reporting platforms that are revolutionizing contact center decision making. Together with our extraordinary attention to service, NobelBiz has earned a solid reputation with hundreds of clients based in the US and internationally.