ATI, Advanced Telecommunications of Illinois, Inc. Receives Customer Service Award

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ATI receives “World Class” NPS customer service award from ShoreTel

ATI’s consistent performance in delivering an exceptional all-around customer experience is a tribute to their dedication to our joint customers.

Advanced Telecommunications of Illinois, Inc. the Chicagoland leading provider of IP & Cloud Unified Communications (UC) services, announced today that it has received the ShoreTel “World Class” customer service award, per the globally recognized Net Promoter Score program, (NPS) for the 2014 Partner Year.

“ATI’s NPS score surpasses what is considered world-class level of customer loyalty. ATI’s consistent performance in delivering an exceptional all-around customer experience is a tribute to their dedication to our joint customers. It is partners like them who ensure customers are not only satisfied, but are loyal to ShoreTel and our products and services. Congratulations on your outstanding achievement.” – Don Joos, President & CEO of ShoreTel.

“We’d like to emphasize what an honor it is to have received this award and we’re committed to the continuance of excellence in customer satisfaction as a ShoreTel Champion Partner. We will persistently strive to support all our customers under the motto we’ve accentuated since our incorporation in 1983, “Total Customer Care.”
– Russell Zielezinski, COO of ATI

ShoreTel’s partners are highly trained and specialize in delivering ShoreTel’s brilliantly simple solution, along with expertise in other disciplines such as cloud, mobility, call center, voice and data application integration, and training and support. ShoreTel and its partners share the same goals including maintaining the industry’s highest levels of customer satisfaction, ease-of-use for the UC solutions they provide, and low total cost of ownership.

About ATI

Headquartered in Naperville, Illinois, ATI has been designing, installing and supporting communications solutions since 1983 throughout Chicago and across the country. ATI is locally owned and operated and is certified A+ by the Better Business Bureau (BBB).

ATI is a full service telecommunications organization that specializes in converged voice, cloud, & data communication products and services for businesses of all sizes. ATI’s exemplary client support has translated into a base of 5,000+ clients across the nation. At ATI, we are motivated to help our clients understand and determine the technology that will help them generate positive business results, improve communications, reduce their costs and positively impact their bottom line.

ATI “Total Customer Care” since 1983 – for more information, visit us on the web @

About ShoreTel

ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit

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