Keona Health’s Integrated Patient Triage Solution Named Allscripts November App of the Month

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Keona Health optimizes telephone workflow for physician offices


"Keona Health is yet another example of the power of innovation an open platform allows,” said Stanley Crane, Chief Innovation Officer, Allscripts.

Keona Health, a healthcare software company focused on streamlining patient workflow, has been recognized by leading EHR provider, Allscripts, for their innovation in telephone triage. Keona Health, a certified application and partner in the award-winning Allscripts Developer Program, creates software that improves the triage process that saves providers thousands of hours of phone time each year. Keona Health’s solution is featured throughout November 2014 as Allscripts “App of the Month”. Keona will be delivering a webinar on November 20 at 1:00 PM ET for Allscripts clients discussing how to leverage effective triage to facilitate meaningful use, improve patient engagement, and save time on the phone.

“Keona Health is yet another example of the power of innovation an open platform allows,” said Stanley Crane, Chief Innovation Officer, Allscripts. “Keona’s integrated triage is gaining momentum in our client base as providers use it to improve service and engagement over the telephone.”

Keona Health is fully integrated with Allscripts Professional EHRTM and Allscripts TouchWorks® EHR. Triage clinical decision support helps ensure patients answer the right questions before reaching a nurse or physician. The clinician ultimately taking the call has the information and expertise to respond quickly and clearly to the issue. Patients may call, or even ask for health advice over the clinic’s website or patient portal.

The average U.S. medical practice receives 2,000-3,000 phone calls per year for each medical provider. Without Keona Health, each triage call takes an estimated 10-15 minutes. A clinic with three medical providers may spend as many as 1,500 hours each year in answering these phone calls. With Keona Health, this time can be reduced by 43% according to a study by the National Institute of Health.

“Keona Health’s software tools are aimed at providing relief for what is widely recognized to be one of the biggest pain points in medicine today, patient telephone support” said Oakkar Oakkar, CEO, Keona Health. “Our approach improves response time, reduces cost, and increases patient and staff satisfaction.”

About The Webinar
Keona Health would like to help Allscripts clients communicate with their patients while relieving the telephone burden. Keona is dedicated to giving patients access anytime and anywhere with the trust and convenience they deserve. If you’re interested in improving your patient satisfaction while putting money back in to your practice, register for the November 20 webinar. For more information, visit or the Allscripts Application Store.

Media Contact: Elish Melchiade
Keona Health

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Keona Health
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Oakkar Oakkar
Keona Health
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