DeskAlerts Add Customer Portal to Give Users Total Control Over Accounts

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DeskAlerts announces a brand new customer accounts portal

Internal communications just got a radical upgrade with the addition of a brand new customer accounts portal by DeskAlerts. The desktop alerts provider has added the password-protected area to give customers a safe space where they can purchase new modules, request cutting-edge software upgrades and be sent download links to their latest software packages without compromising the security of their computer.

Anton Vdovin, Project Manager of DeskAlerts says, “We’re always working to maximize workplace productivity in any way we can, and we strive to make sure customers have total control over their accounts. The introduction of this brand new customer accounts portal is a very exciting development and gives office managers and service users a centralized way to control and monitor the status of their account. For those in a hurry, this means no waits on customer service hotlines, or tech support queries: just a simple portal where everything from upgrades to orders can be managed easily at the click of a button.”

The portal is protected by a password so it’s only accessible by the registered user, ensuring compliance with all privacy and data protection policies an organization may have in place. The portal stores information about a customer’s identity, and users can check back over their order history and review their current order status from the centralized page. The portal also notifies users if there are any patches or upgrades that are yet to be downloaded, so users can always be sure they’re running the very latest version of any DeskAlerts alert software. Available to all current subscribers and new users of any DeskAlerts package, the portal has been rolled out and is fully functional for all clients to explore right now.

The portal has been designed specifically to enhance the user experience – a crucial consideration for the team at DeskAlerts. Their entire software collection has been built around a need to cater to specific needs in the workplace and ensure that all users have the modules they need to boost workforce productivity.

In recent months DeskAlerts has carried out a number of service updates in line with its policy of continual improvements. The changes, much like the impetuous behind the new customer portal, have been rolled out with the objective of further streamlining the user experience and ramping up the power and functionality of the platform. One such notable update was the announcement of changes to the DeskAlerts mobile offering to ensure that those using iPads, iPhones, smartphones and other tablet devices have full support and the very latest features to hand when accessing the software on their mobile gadgets.

The rise of bring-your-own-device schemes at many workplaces across the globe meant that DeskAlerts had to adapt to ensure that all mobile devices are catered to and compatible with the software.

A further recent update has been the new unobtrusive working mode, which allows employees to focus on their role without becoming distracted by emails or other communications. This has been paired with an emergency color code notification system – a silent and subtle way to send messages to employees without distracting them. The feature allows staff to send messages that are red, yellow, green or blue, to indicate their urgency without being too intrusive.

Thanks to meticulous in-house user testing, the features including today’s new customer portal have rolled out to great success, with businesses around the world benefiting from the improvements from the next time they log into their accounts.

Anton Vdovin, adds, “It’s crucial for us that we have our finger on the pulse of what our customers demand with regards to our service. We’re always conducting research and making continuous updates to our software to ensure that our clients get what they need from DeskAlerts. Whether it’s providing them with functions such as the brand new customer account portal with password protection for seamless account management or honing our existing service, we constantly strive to offer the cutting-edge updates that have satisfied so many of our clients.”

For savvy business managers, DeskAlerts offers significant time and financial savings, while boosting the productivity of the workforce by leveraging dozens of useful features.

To find out more about using DeskAlerts and to sign up for a package tailored to business size and employee numbers, visit the website at: http://www.alert-software.com.

About DeskAlerts: DeskAlerts is the alert software that works in technologically and geographically diverse networks. It is a completely web-based solution that can be used to send desktop alerts and news updates to any employee within your organization, improving communications and productivity with a more efficient communication strategy than traditional email alone. View the DeskAlerts video to find out more.

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Natasha Chudnova
DeskAlerts
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