Jeff has impressed us from the very beginning with his creative thinking and ability to bring those ideas to life. - Vasili Triant, CEO, LiveOps
REDWOOD CITY, CALIF. (PRWEB) November 19, 2014
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that Jeff Thompson has been appointed to Senior Vice President of Product Management. Thompson joined LiveOps through its 2014 acquisition of UserEvents, where he was founder and CEO, and previously led the CxEngage product team. In his new role, Thompson will lead all product teams and drive innovation in product development.
“Jeff has impressed us from the very beginning with his creative thinking and ability to bring those ideas to life in easy-to-use, impactful products that make a very real, positive difference for our clients and their customers,” said Vasili Triant, CEO of LiveOps. “The entire LiveOps team is looking forward to seeing what Jeff and his product teams come up with next.”
Thompson brings nearly 20 years of expertise developing innovative solutions to improve customer service delivery for the global Fortune 500. Before founding UserEvents, Thompson founded and led Conseros Software, which developed products to streamline task distribution to the best skilled and available employees in an organization. Conseros was acquired in 2009 by Genesys Telecommunications Inc. Prior to founding Conseros, Thompson held leadership roles at NBTel, a subsidiary of Bell Canada; PowerTel, a competitive local exchange carrier in Australia; Exigen Group, an early pioneer in cloud and software-as-a-service (SaaS) applications; and iQor, a multi-national BPO provider. Thompson is also an active angel investor and adviser to several early-stage startups.
“Customer interactions should be not only personalized, but pain-free for customers. This requires offering them a seamless experience across a choice of channels to engage with a company,” said Thompson. “Consistently delivering great customer experiences is good for business, no matter the industry. I am excited to build on the success that LiveOps has achieved as a multichannel cloud contact center leader and bring to market new and exciting breakthroughs in 2015. LiveOps is in a unique position to combine people and technology solutions on-demand to enable our clients to consistently delight their customers at every engagement and reinforce the loyalty they’ve earned.”
LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.