SPS selects Intelliview NXT Reporting and Data Analytics for Service Monitoring and Management

Share Article

Synaptris (http://www.synaptris.com), a specialist in Reporting and Data Analytics products focused on business users, today announced that Strategic Products and Services (SPS) has chosen Intelliview NXT to present reporting and analytics for their iCON Monitoring and Management platform, supporting select video platforms.

SPS (http://www.spscom.com) is a multi-platform system integrator, specializing in design, installation and support of unified communications and collaboration applications, and associated managed services and cloud-based deployment options. As a key component of SPS TotalCare Managed Services, iCON provides monitoring and management for a variety of voice and video collaboration applications and associated infrastructure.

SPS selected Intelliview NXT Dashboards and Analytics platform to package and deliver iCON reporting and analytics output to their video clients through an intuitive, interactive interface. Automated reporting on application health and usage enables SPS to efficiently deliver custom reports to clients, while internally supporting analysis of global usage trends for efficient capacity planning.

“Intelliview NXT provides our video clients with a flexible way to explore trends interactively, rather than simply viewing static data. With its emphasis on ease of use and productivity, Intelliview provides a good fit with the value that iCON delivers to our enterprise customers,” said Rob Duram, Director Enterprise Applications, SPS. “The Synaptris team was very responsive and customer-focused, offering a ‘Try & Buy’ approach that enabled us to validate a good fit with iCON. We look forward to working with them on an ongoing basis,” he added.

Intelliview NXT standard reports replace custom-designed reports that required manual administration, while providing the same reporting format and presentation to which SPS clients are accustomed.

The multi-tenant architecture of Intelliview NXT allows SPS to host multiple clients as completely independent instances on a single platform, offering clients the ability to identify and analyze trends on an enterprise-wide and per-service basis. Intuitive interaction features allow users to segment usage by location, office and users, as an aid to capacity planning and identifying training needs. And because clients see the same views as the SPS Technical Service Center, they can collaborate more effectively with the SPS Support team to fine-tune services and meet user needs.

About Intelliview NXT
Intelliview NXT is the only reporting, dashboard and analytics platform focused solely on empowering non-technical users derive "personalized and dynamic business insights" from their data without placing an overhead on the IT team.

Intelliview NXT delivers personalized business insights, interactive visualization, integrated search, exception reporting, business alert monitoring and mobile report interactivity to its users.

To test drive Intelliview NXT, visit http://www.synaptris.com/live-trial.php and sign up for the live trial.

About Synaptris
Synaptris (http://www.synaptris.com), the business user focused information management company has been in the business of end user focused, flexible and intuitive reporting solutions for over 10 years.

The Intelliview product line is designed to empower business users to make rapid & informed business decisions while enabling IT teams to minimize overhead and maximize ROI.

About SPS
Strategic Products and Services (SPS) is a global, multi-vendor systems integrator for a broad range of unified communication (UC) solutions. SPS differentiates its services with documented and repeatable processes, extensive competencies and deeply knowledge staff. SPS enables clients to optimize their business with custom end-to-end solutions – from strategy and design through implementation and support. Call 888-777-7280 or visit http://www.spscom.com to learn more.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Dinesh J
Synaptris Inc
+1 (646) 564-5650
Email >
Visit website