Atlanta, GA (PRWEB) November 24, 2014
Presence Technology, a global provider of multi-channel contact center solutions, recently hired Michelle Van Horn as Regional Account Manager. Van Horn will be responsible for developing new sales in the Southeast and Midwest areas and working with the Presence Technology partner channel.
Van Horn has a proven track record of success in the telecommunications industry (both hosted and on-site) for UC solutions and Client Contact Centers. She is known as a trusted advisor and assists clients to justify expenses via: TCO, ROI, enhanced client service and/or productivity improvements. Her personal goal is to "always" under promise and over deliver to exceed client expectations. Van Horn will be based out of the Presence Technology North American headquarters in Alpharetta, GA, just north of Atlanta.
“In today’s tech savvy world you need to be able to speak the preferred language of your client, which includes voice, email, chat, SMS, mobility solutions, etc. Otherwise, you find yourself at a huge competitive disadvantage. Presence is able to solve this business challenge primarily due to our open architecture and the ability to integrate with any CRM or voice system, thus protecting investments. Organizations easily benefit from the same robust multi-channel capabilities as other solution providers but at a fraction of the cost. This inspires me as I will be able to help companies enhance their client experiences and meanwhile reduce the bottom line," said Van Horn.
Presence Technology provides an "all in one" client contact center solution with unique blended multi-channel capabilities (i.e.: voice, web chat, SMS, Email, outbound dialer - per concurrent licensing agent). With their open software architecture, they make it easy to integrate with corporate applications and CRM systems (i.e.: Salesforce).
About Presence Technology
Presence Technology is a worldwide leading provider of multi-channel contact center solutions that enable contact centers to optimize resources and improve communication process efficiencies. Designed to work as a standalone solution or in tandem with an existing PBX, Presence simplifies communication between businesses and their customers, reducing the need for costly equipment changes or upgrades. Presence solutions are consistently recognized for quality and innovation, most recently receiving TMC awards for Unified Communications Product of the Year and Communications Solutions Product of the Year. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world. Visit presenceco.com for more information.