CheckMate was so easy to use and understand that our staff and guests took to it immediately. We see positive feedback about the online check-in experience on TripAdvisor and an increase in revenue from add-ons.
San Francisco, CA (PRWEB) November 24, 2014
CheckMate, provider of the most advanced mobile check-in platform for building and sustaining engaging guest relationships, announced today that Windward Management / Gresham Hotel Group has selected CheckMate to personalize the journey for guests staying at one of their top-rated hotels.
European business travelers looking for a posh pillow to plump might be familiar with Gresham Hotels. The company has five upscale properties in Europe that cater to business travelers. Gresham Hotels' properties are located in the city centers of Brussels; Cork, Ireland; Dublin; Hamburg, and Germany. The company gets its name from its flagship hotel located on Dublin's O'Connell Street, which was the first property to implement the CheckMate solution.
"We chose CheckMate because it’s a robust platform that enables us to create timely, individual relationships with guests at scale, which was simply not possible before," said Stephen Williams, Marketing Director, Windward Management. “CheckMate was so easy to use and understand that our staff and guests took to it immediately. We see positive feedback about the online check-in experience on TripAdvisor and an increase in revenue from add-ons.”
By combining CheckMate’s multi-channel engagement platform, and its rich, comprehensive, accurate guest data, social profiles and preferences, Gresham Hotels can communicate with travelers in a personalized and consistent manner. Beginning with the frictionless, guest-centric mobile check-in interaction and building additional relevance and revenue opportunities at every touch point. Beyond mobile check-in, CheckMate provides a complete holistic solution to listen and respond to guest feedback and orchestrate communications in real-time across all channels and devices.
"CheckMate is helping hotels of all sizes establish deeper interactions with their target audiences, allowing them to harness the power of data to exceed guest expectations and increase on-property spend," states Drew Patterson, CEO and Co-Founder of CheckMate. "We are energized by the opportunity to expand our growing European presence and to partner with an iconic hotel brand like Gresham."
About The Gresham Hotel Dublin:
The Gresham Hotel Dublin, part of Gresham Hotels Group, is located in the heart of Dublin city centre and is one of the best known hotels in Dublin. This hotel is a famous historic landmark building with original period features including stunning Waterford crystal chandeliers. Each of The Gresham Hotel’s 300 bedrooms and suites is equipped with luxury amenities; the suites include penthouse balconies with stunning views across the city and the Dublin mountains. The suites are named after famous people who have stayed in the hotel over the years.
Based out of San Francisco, California, CheckMate empowers hotels to build long-lasting relationships with their guests by delivering uncompromised, high-touch service via CheckMate’s guest engagement platform. CheckMate makes it possible for hoteliers to truly understand and connect with their guests, even before they have arrived at their door. More importantly, it enables guests to choose how they would prefer to interact with the property pre- stay, during and post stay. Over 100 hotels are leveraging CheckMate"s mobile platform to exceed guest expectations, drive loyalty and maximize revenue opportunities by enhancing personalization and communication with guests. CheckMate’s valued partners include hospitality companies such as Rydges, Denihan, Thayer, Pacific Hospitality, Westmont, Hostmark, Hersha Hospitality, and Metwest Terra Group.In 2013, CheckMate was acquired by Room 77, who has raised $44M from sources, including Expedia, Concur, Sutter Hill Ventures, General Catalyst Partners, former Expedia CEO Erik Blachford, Zillow co-founder Rich Barton and Room 77 chairman Brad Gerstner. To see CheckMate in action, please visit http://www.checkmate.io