New Stable Version of Service Desk Software OTRS 4 Brings Service Desks Up to Speed While Saving Resources

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New version 4 of the Open Source Service Desk software OTRS speeds up the work of service desk teams by improving the viewing direction with a new clean and flat design. A revision of the software core has also increased OTRS performance and scalability.

The new ultra-flat design of Service Desk Software OTRS 4 speeds up your service desk

Ultra-flat Service Desk software OTRS 4 allows service desk agents to work faster on tickets

With OTRS 4 as the basis, we will be rolling out the OTRS Business Solution™ in mid-january 2015, which is a flexible solution enriched with powerful cloud services such as a customer chat and a Facebook-inspired Ticket Timeline View.

OTRS Group, the world’s leading provider of open source and cloud-based service management software solutions, today announces the stable release of the service desk software OTRS 4 is available for free on the provider’s website.

OTRS 4 features a new ultra-flat and clean design that helps service desk agents to work even faster on their customer requests. A revised software core allowed OTRS Group to build a new template engine based on Template Toolkit, and a new Object Manager that consumes less resources and allows up to 30 percent more concurrent users. Additionally, OTRS 4 offers more possibilities for 3rd party software integration as it now supports the HTTPS REST network protocol, and an improved overview of ticket attachments, running process tickets as well as favoured services.

OTRS 4 can be downloaded for free here: [https://www.otrs.com/homepage/try/

OTRS 4 marks a new milestone in the software’s history, as it is now future-proof and more aligned with the needs of middle-sized companies and enterprises.

"Our projects with customers often show that OTRS is often implemented and used by the IT department first," said Christopher Kuhn, COO of OTRS Group. "It then spreads into other departments that recognize how flexible and cost-effective it is, and how it can be adapted to their needs and improve their communication processes."

OTRS Group is also planning to release a paid business solution in January 2015.

"With OTRS 4 as the basis, we will be rolling out the OTRS Business Solution™ in mid-january 2015,“ said André Mindermann, CEO of OTRS Group. It‘s a flexible solution enriched with powerful cloud services such as a customer chat and a Facebook-inspired Ticket Timeline View, as well as free selectable features and support and consulting services. These features will help to adapt OTRS to the individual needs of every company and will improve the communication processes of a company as a whole."

OTRS Business Solution™ will be available on January 19, 2015. More information about the new solution can be found here: https://www.otrs.com/otrs-business-solution-improving-customer-service/

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open source OTRS Service Management suite, including the cloudbased Managed OTRS solution as well as the OTRS Help Desk software and the ITIL® V3 compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia, and Mexico, OTRS Group offers Managed Services as well as trainings, service support, consulting, and software development to businesses that want to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Siemens, and Kentucky Fried Chicken as well as 130,000 other organizations worldwide. OTRS is available in 34 languages, offers an associated iPhone App, and is used by 60 percent of DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

Contact:

OTRS Group
Josephine Günther
Norsk-Data-Straße 1
D-61352 Bad Homburg
Germany
Phone: +49 (0)6172 681988-26
Fax: +49 (0)9421 56818 18
Email: marketing(at)otrs(dot)com
Internet: http://www.otrs.com

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Josephine Günther
OTRS AG
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