A key enabler of great customer experiences, contextual routing allows brands to gain context into the customer journey across all channels and address their needs in real time. - Vasili Triant, CEO, LiveOps
REDWOOD CITY, CALIF. (PRWEB) November 25, 2014
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that TMC, a global, integrated media company, has named LiveOps CxEngage as a finalist of the 2014 Customer Experience Innovation Award presented by TMC’s CUSTOMER magazine.
The 2014 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.
“A key enabler of great customer experiences, contextual routing allows brands to gain context into the customer journey across all channels and address their needs in real time,” said Vasili Triant, CEO at LiveOps. “LiveOps CxEngage empowers brands with the insight needed to rapidly identify issues and quickly route accordingly, enabling faster and more effective resolutions. We’re honored to be listed among the finalists for the 2014 Customer Experience Innovation Award.”
LiveOps acquired dynamic Canadian startup UserEvents Inc. and its flagship product, CxEngage, earlier this year. With the help of LiveOps CxEngage, a contextual routing engine, customer data is made immediately actionable by deciphering behavioral patterns, placing them in the context of the customer’s brand journey and providing ways in which brands can proactively please customers. Brands now have the ability to trigger self-service and live service such as chat popup, click-to-call or proactive SMS, which empowers brands to prevent bad customer experiences before they occur. This transformational technology increases proactive customer service, reduces customer effort significantly and increases first contact resolution, key measures for delivering personalized customer service, increasing customer loyalty and enhancing lifetime value.
“Congratulations to LiveOps for being named a finalist of the 2014 Customer Experience Innovation Award. LiveOps CxEngage has been selected for advancing customer service technology and therefore the ever-important customer experience,” said Rich Tehrani, CEO at TMC. “We’re pleased to recognize this achievement.”
For more information on LiveOps CxEngage, please visit: http://www.liveops.com/product/liveops-cxengage-personalized-customer-service.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.