LiveOps WebRTC Solution Receives 2014 CUSTOMER Contact Center Technology Award

Share Article

Company Recognized for its Innovative Solution Offering Real-Time Customer Service in the Contact Center

LiveOps is leading a fundamental change in the contact center, enabling greater agility, flexibility and cost reduction through streamlined technologies such as WebRTC. - Vasili Triant, CEO, LiveOps

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that TMC, a global, integrated media company, has named LiveOps WebRTC Solution a winner of the 2014 CUSTOMER Contact Center Technology Award presented by TMC’s CUSTOMER magazine.

“LiveOps is leading a fundamental change in the contact center, enabling greater agility, flexibility and cost reduction through streamlined technologies such as WebRTC,” said Vasili Triant, CEO at LiveOps. “LiveOps WebRTC Solution allows businesses to scale down their investment in expensive equipment, decrease their reliance on costly brick-and-mortar contact centers and ultimately better serve customers. We are thrilled to receive the 2014 CUSTOMER Contact Center Technology Award.”

LiveOps WebRTC Solution is the first and only cloud contact center that transforms a browser into a full-featured agent desktop with a phone without the need for plug-ins or telephony infrastructure. With this solution, which extends LiveOps Engage and LiveOps Voice, inbound and outbound calls are routed directly into a web browser, dramatically reducing total cost of ownership by as much as 50 percent while improving agent productivity and enhancing workforce utilization.

“Congratulations to LiveOps for being granted a 2014 CUSTOMER Contact Center Technology Award. LiveOps WebRTC Solution has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO at TMC. “We’re pleased to recognize this achievement.”

This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

For more information on LiveOps WebRTC Solution, please visit: http://www.liveops.com/webrtc-solutions.

About LiveOps
LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.

Share article on socal media or email:

View article via:

Pdf Print

Contact Author

Allyson Scott
LiveOps
+1 4087270351
Email >
@LiveOps
Follow >
LiveOps
Like >