"Aiming at redefining efficiency, agent productivity and customer outreach and satisfaction, we believe Texo.cc is the future that will define the innovation in cloud contact center industry.”
Pennsylvania (PRWEB) November 27, 2014
Texo.cc addresses the unique customer engagement needs of companies of all sizes across industries - from small and mid-sized businesses requiring simplicity and speed to large enterprises requiring highly scalable and customized environments. It allows organizations to leverage on world-class customer engagement technology enabling easy deployment and business agility.
The suite is designed to provide cost-effective, compliant, and personalized customer interactions entirely in the realm of cloud. Texo.cc leverages the power of multimedia (voice, social media, email, web, chat, mobile) which is seamlessly integrated to provide an unprecedented customer and employee experience.
What makes texo.cc different from other cloud offerings?
- Texo.cc is a multi channel Hub for an integrated outreach
- It allows management and customer facing employees to focus more on their core business activities with an easy to use customer interaction platform; and by proactively engaging employees
- It challenges the status quo of traditional inbound, outbound, or blended contact centers where each process change may require multiple systems and technical intervention. Texo.cc is an easy to use all-in-one customer interaction hub.
- People driven technology for path breaking customer and employee experience
Texo.cc is presently targeted at the US markets and will gradually expand their presence to UK and Australia. It is built for businesses looking to provide delightful customer experience and boost employee productivity without the need of investing in infrastructure.
Texo.cc is a Revolutionary Cloud Interaction Platform that transforms your Contact Centers to an Agile Customer Interaction Hub
Texo.cc aims to be the industry’s first “Agile Customer Interaction Hub” that realizes the importance of customer experience and employee engagement throughout the customer lifecycle spanning across prospecting, customer acquistion, customer servicing/ support, collections, customer retention, cross-selling/ up-selling, advocacy. Texo.cc has created its own niche of ‘replacement markets’ that constitutes companies in search of migrating their technology; both on-premise and cloud, to a business driven, insight driven and people driven cloud technology.
- 400% increase in prospect outreach as compared to manual processes
- 100% Increase in agent productivity against the closest competitor
- Greater than 300% increase in sales, collections
Mr. Sachin Bhatia, Vice President and Co-Founder, Texo.cc says, “We have witnessed the challenges companies of all scales go through, when investing in communication software, and this is the very purpose behind developing Texo.cc. Texo is a platform developed in such retrospective. Irrespective of the functionalities and sizes, without exhausting a sizable portion of the company’s resources companies can deploy a communication software that does not compromise on quality. Aiming at redefining efficiency, agent productivity and customer satisfaction, we believe Texo.cc is the future.”
Powered by Ameyo, a leading Enterprise Software and Contact Center technology with clients over 1500 across multiple verticals from all over the globe, Texo.cc sees a bright future in making its mark in the industry.
To know more about how Texo.cc can help a business revolutionize customer outreach and support, contact Texo.cc at texo(at)ameyo(dot)com or visit http://www.Texocc.com