Bill Howe Family of Companies Hires Customer Service Expert to Improve Company

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San Diego plumbers receive ongoing training to improve customer service to support Bill Howe Mission.

bill howe plumbing customer service seminar

Barbara Kohzam and Resotoration Specialist, John E. engage in customer service role-play at Bill Howe's November company meeting.

[...] making sure that our employees are also communicating with ease and going beyond good to great customer care is so important and through Barbara’s courses, we are achieving success.

Bill Howe Plumbing has a distinguished history of offering the best in services for San Diego plumbing, heating and air conditioning, and restoration and flood customers. For 35 years, they have been industry leaders and set the precedence for service companies in their community. Not only focused on delivering the highest quality of workmanship, the company focuses on continually delivering the highest quality in customer service as well. Because of the philosophy for building relationships, not just customers, the San Diego plumber’s boast a 90 percent repeat customer base.

The Bill Howe Family of Companies recently hired Barbara Khozam, an award winning Motivational Speaker and Trainer specializing in Custer Service, Leadership and Communication. She has been hired to “educate and empower” the Bill Howe employees in San Diego. Plumbers, HVAC techs and remediation specialists, as well as the office support staff, all benefit from the special training from the author of, How Organizations Deliver BAD Customer Service (AND Strategies that turn it Around).

While Khozam will be instructing all the 142 employees, managers and owners at the San Diego plumbing company, the field technicians take away the most. Experts in their industries and trades and educated on how to repair even the most complicated plumbing, heating or water damage problem, they can be unprepared to deliver effective customer service and communication. The training seminars allow field employees to become comfortable and knowledgeable in how to engage with customers to uphold the Bill Howe mission: Provide every customer with ethical and high quality work and customer service always aiming for 100 percent satisfaction. And, with the assistance of Barbara Khozam, the Bill Howe Family of Companies seeks to update “satisfaction” to 100 percent happiness on every service.

“Our work speaks for itself,” said Tina Howe, Vice President of the Bill Howe Family of Companies. “We train and educate all of our employees to ensure the safety and happiness of our customers. But making sure that our employees are also communicating with ease and going beyond good to great customer care is so important and through Barbara’s courses, we are achieving success.”

The company will host Khozam each month at the company wide shop meeting and in the monthly office meetings. She focuses on teaching what great customer service is and engages employees in role playing scenarios to teach them how they can carry out these practices in the field and over the phone.

The Bill Howe Family of Companies spends a great deal of resources on ways to continually improve in their industry and community. They encourage reviews and customer communication through social media and direct communication with Bill Howe’s customer service representatives, managers and owners. Bill and Tina Howe are involved in all day-to-day operations, including all customer feedback.    

For more information about the San Diego plumbing company, visit http://www.billhowe.com, or to speak with Bill or Tina Howe regarding this announcement, contact Bill Howe Marketing Director, Julie Riddle at Julie(at)billhowe(dot)com.

About Bill Howe Family of Companies
Bill Howe Family of Companies is comprised of Bill Howe Plumbing, Inc.; Bill Howe Heating & Air Conditioning, Inc.; Bill Howe Restoration & Flood Services, Inc. The family-owned and operated company began in 1980 with the plumbing division and has grown into San Diego County’s largest low-cost one-stop-shop for service, repairs and installation, offering both residential and commercial services. 9085 Aero Drive, Suite B, San Diego CA 92123. Call 1-800-BILL-HOWE because We Know Howe!

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Julie Riddle
@BHowePlumbing
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