Radweb and Niche Communications celebrate launch of cutting-edge ‘Work Management System’ (WMS)

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This week at Niche Communications everything changes as they launch their state of the art Work Management System. The system controls every aspect of the companies business in one straightforward, easy to use platform.

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This is definitely not a one-size-fits-all system. We have worked with Radweb to create something truly special.

This week at Niche Communications everything changes as they launch their state of the art Work Management System. The system controls every aspect of the companies business in one straightforward, easy to use platform.

After working with software experts Radweb for the last 18 months, Niche are looking to launch the new system across their network of UK-wide customers next week.

The brand new, from the ground system is unlike anything else on the market - taking complete control of the Niche Communications’ extensive workflow.

For over 20 years Niche Communications has provided a range of marketing services to the property industry. Providing estate agents with detailed floor plans, professional photography, Energy Performance Certificates (EPCs) and property inventories.

Steve Rad, managing director at Radweb said “Firstly it’s important to compliment Niche Communications on their bravery as a business. It takes guts to commit to the research and development process of a project on this scale and they’ve approached it with real spirit and determination. Their clear desire to be the very best at what they do enabled us to create an immense system that is, in short, their entire business.”

Clients requiring any of Niche’s services can log-in and add any of their deliverables to a basket, these include EPCs, inventories, photo packs and floor plans to name a few. The system takes care of all the pricing and billing too, and alerts everyone involved including tenants.
The order then begins working its way through the system by using complex criteria to automatically assign each task to the best staff member for the job. The assignee then schedules the appointment, completes the task and sends it on through the system for processing. The processing team will then produce the final, polished files for the customer. Once completed the customer is automatically emailed to download their deliverables immediately.

More than just an order management and fulfilment system – the back office area of the WMS is huge. Managers can access every single piece of information and data from the company because every single action is logged through the system.

In-depth reports in the form of CSV files give the company crystal clear snapshots of their performance at any time, allowing concise comparisons and key performance indicators.

It’s not an overstatement to say that everything that happens in the business is recorded – managers have the opportunity to produce huge, complex reports about any aspect of the business – while also being able to monitor the little things like seeing exactly when the simplest of tasks have not been carried out in the allotted time frame - including the reason for the delay.

Peter Burnham, the managing director of Niche said “This is definitely not a one-size-fits-all system. We have worked with Radweb to create something truly special. The level of detail is astonishing, the customer can even edit their requests on the smallest level for example, specifying how many photos they want in a pack and of which rooms.”

“Now we’re launching the system company-wide I’m amazed at just how much this system does and how much it will revolutionise our working life. It does the job of three previous inefficient, piecemeal systems we were using. To say we’ve streamlined is an understatement. I just can’t stop grinning!”

The system is currently being rolled out across the country and will be fully controlling the company workflow within the next month.
Steve added “Having been so successful with Niche we’re excited for the future of this kind of system, which can easily plug in to any third party software already in place across Niche’s wide customer base… It’s all about delivering a streamlined service and making it easy on the customer to do business with you, so connecting with other systems allows Niche’s WMS to remain effective and competitive for many years to come.”

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Adam Willcox
RADWEB LTD
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