Multi-State Insurance Services Goes Into Production on One, Inc. Solutions

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General Agency is using ProcessOne® and ContactOne™ to improve customer payment experience and streamline processes

Multi-State Insurance Services, a general agency specializing in personal automobile and homeowners insurance, has gone into production with ProcessOne® to manage its payment processing and daily cash reconciliation and with ContactOne™ as its inbound Interactive Voice Response (IVR) system. Multi-State is located in Santa Clarita, CA and writes business in California, Texas and Washington.

ProcessOne has enabled Multi-State to provide a seamless payment experience for their customers through their web portal, mobile and other payment platforms. Additionally, it has streamlined internal processes, resulting in a higher level of employee efficiency and reduced expenses.

A comprehensive payment processing and reconciliation software system that can be easily integrated with external payment portals and systems, ProcessOne lessens the complexity and cost of PCI DSS Compliance, and stores payment data in a safe and secure method using tokenization.

ContactOne enables Multi-State’s insureds to quickly and easily make a premium payment with a credit card via their telephone.

“We focus on our carriers and customers and how we can best take care of them. Offering outstanding products and service comes first, but we understand the important role of modern technology as well. ProcessOne and ContactOne bring significant, measureable business benefits to our company,” said Raimundo Ruiz, President & CEO, Multi-State Insurance. “We were very happy with how great the One, Inc. team was to work with. The implementation process was fast and efficient and we are looking forward to a long relationship with them.”

“We’re excited that Multi-State Insurance is now in production on ProcessOne and ContactOne,” said Christopher W. Ewing, President & CEO, One, Inc. “Our team is committed to getting our clients live quickly so they can begin to see the business benefits for both their insureds and their staff. We look forward to a long relationship with Multi-State as they continue to grow their business.”

One, Inc.'s suite of enterprise software enables carriers of all sizes to streamline processes and increase efficiency in each area of their organization. Its scalable, cloud-based solutions are engineered to optimize data and provide carrier value. Its InsureOne suite includes PolicyOne™ (policy management), ProcessOne® (payment processing and reconciliation), PortalOne (web-based credit card payment portal), ContactOne™ (interactive voice response), ActivityOne™ (enterprise efficiency), AppOne™ (agency management), SalesOne®(marketing representatives management and CRM software), and DataOne® (business intelligence and reporting).

About Multi-State Insurance Services, Inc.

Multi-State Insurance Services, Inc. was established to provide a strong general agent market without sacrificing the underwriting and processing discipline that is necessary to produce an underwriting profit. Multi-State has a strong commitment to its carrier partners with the experience of having over 24 straight years of profitable personal lines management. Multi-State customers are assured that they will be treated professionally and given the attention and outstanding products and service that they deserve.

About One, Inc.

One, Inc. builds software products that help Property and Casualty insurers replace their legacy core systems and dramatically increase their operational efficiencies and speed to market. Designed to be flexible and scalable, One, Inc. products enable insurers to deliver excellent service, expand markets, and lower operating costs. One, Inc.’s InsureOne Suite provides the core systems used by insurers as operational systems of record. See how One, Inc. is leveling the playing field. For more information, please visit

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Eileen Potter
One, Inc
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