International Vitamin Corporation Selects 123Compliance Solution to Automate Complaint Handling Process

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International Vitamin Corporation has deployed 123Compliance Complaints solution via the Salesforce1 AppExchange, the world’s leading business apps marketplace. In the end, IVC got a better view of their customer interaction from product delivery to customer service call, to product return, lab analysis, root cause and complaint resolution.

"The knowledge, speed and functionality of 123Compliance have been very impressive" said Alexandra Cecchini of International Vitamin Corporation

123Compliance today announced International Vitamin Corporation has deployed 123Compliance Complaints solution via the Salesforce1 AppExchange, the world’s leading business apps marketplace. Working with 123Compliance, IVC extended their customer service solution, based on the Service Cloud by Salesforce.com, with the 123Compliance Complaints. This allowed IVC to get a better view of their customer interaction from product delivery to customer service call, to product return, lab analysis, root cause and complaint resolution.

Comments on the News

  •     "Complaint Handling, Adverse Event Reporting and Medical Information are extensions of customer service." said 123Compliance CEO Plarent Ymeri. "Utilizing 123Compliance and the Salesforce1 Platform, companies like IVC make a huge leap in functionality, customer visibility and compliance. We are so excited to be able to help Life Science companies achieve so much more on the compliance space and we are humbled by all the interest we have received in the market place and the praises are customers have expressed towards us."
  •     "The knowledge, speed and functionality of 123Compliance have been very impressive" said Alexandra Cecchini of International Vitamin Corporation. "They understood what we were looking for right away and they were able to implement and validate our Complaint application in a very short period of time. We are so excited we found them especially since we were able to use all the functionality we needed all within the Salesforce Platform. Now our Call Center and Complaint application work together seamlessly and our data entry times have gone down while data quality has increased."

Connect in a Whole New Way with Social, Mobile and Connected Cloud Technologies
123Compliance connects customers, patients, customer service, quality and regulatory, sales, vendors, partners and regulatory bodies in a whole new and modern way. By utilizing the power of the Salesforce1 Platform, innovations and industry knowledge, 123Compliance offers life science companies vastly better and more elegant ways to satisfy regulatory requirements while maintaining business performance. Available in custom configurations, 123Compliance features complaint and quality management, as well as lifecycle device tracking, automatic audit trails, and other features designed to reduce regulatory compliance overhead and errors.

About 123Compliance Corporation

123Compliance Corporation is the world’s first fully cloud- and mobile-enabled enterprise quality management software company. It offers fully validated and 21 CFR Part 11-compliant applications that provide complaint handling, adverse event reporting, quality management, and device tracking built entirely on the Salesforce Platform.

http://www.123compliance.com

About International Vitamin Corporation

For more than half a century, IVC has been producing some of the highest quality dietary supplements for leading retailers in the U.S. - as well as nutritional, prescription and OTC products for contract customers throughout the world. IVC’s ability to deliver on innovation, quality and supply chain efficiency has enabled us to become one of the fastest growing companies in the nutritional market.

http://www.ivcinc.com

About the Salesforce1 Platform and the Salesforce1 AppExchange
The Salesforce1 Customer Platform is the new social, mobile and cloud customer platform for building next generation apps. It powers Salesforce CRM, more than 3 million custom apps built by customers and more than 2,000 apps developed by partners in its ecosystem. Apps built on the Salesforce1 Platform can be easily distributed and marketed through the Salesforce1 AppExchange.

Salesforce, Salesforce1, AppExchange and others are trademarks of salesforce.com, inc.

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Rebecca Simmons
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