We are constantly making adjustments to our best practices and continuously listening to our customers to improve our support efforts.
Hauppauge, NY (PRWEB) December 03, 2014
IVCi, LLC (http://www.ivci.com), a leading provider of collaboration services and solutions, today announced the results of an independent study conducted by market research and consulting firm Boston Research Group. The study found IVCi’s customer and support rating achieved a 98% score. A unique list of over 245 customers who received technical support from IVCi from June 2013 through June 2014 was used in this study. The Boston Research Group uses a unique approach to measuring customer satisfaction utilizing rigorous quality control processes.
IVCi has continuously received top customer and support satisfaction ratings over the last 9 years that the Boston Research Group has surveyed its customers. This year, IVCi showed an increase from a 97% to 98% overall customer satisfaction rating. Additionally, the report indicated “IVCi’s overall performance across the range of specific service and support areas is also strong.”
IVCi scored over 90% for all support areas including:
- Pre-installation information & support
- Support during product installation
- Professionalism & courtesy of phone support
- Ability & timeliness of phone support to address your situation
- Ability for on-site engineer to diagnose or fix the situation
- Professionalism and courtesy of on-site service & support engineers
“We are proud to receive such an outstanding score. We are constantly making adjustments to our best practices and continuously listening to our customers to improve our support efforts. These findings prove IVCi’s dedication to providing the best support possible is paying off,” said IVCi’s CEO Bob Swing.
About IVCi: IVCi, LLC is a leading provider of collaboration solutions designed to bring people together, no matter where they are located or what technology they have access to. Our mission is to enable our customers to improve their business and their bottom line by unleashing the collective power of their people through collaboration. To learn more, visit http://www.ivci.com or connect with IVCi on Twitter, Facebook, and Linkedin.
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