London, UK (PRWEB UK) 3 December 2014
Sberbank, Swedbank, TIBCO Spotfire and MWD Advisors provide expert guidance on how to master the single customer view in retail financial services in a free one hour webinar.
Is the single customer view the golden goose for retail financial services?
Only 7% of retail financial services professionals feel that they are doing well to improve the customer experience right now (http://www.customer-analytics-in-finance.com/media-centre.php, FC Business Intelligence, Survey 2014). That means that another 93% feel that they are not achieving what they want for their customer right now.
Mastering data, analytics, and insights to achieve the single customer view in retail financial services is a long process. Over 77% of the same group felt that their organisation has changed significantly to accommodate for improvements in this area over the past 5 years.
Change isn’t happening overnight but opportunity to master your forward thinking single customer view plan can. Sign up to the webinar to listen live or to receive the recordings right here.
About FC Business Intelligence:
FC Business Intelligence has been around for over 20 years and provides news, reports and events services across 30+ industry verticals. Our Financial Services Analytics department has now run several different events including a US and UK version Banking and Insurance Analytics events which have been extremely well received across the banking sector.
Brittany Marshall, Head of Marketing, Financial Services Division, FC Business Intelligence
W: http://www.customer-analytics-in-finance.com | T: +44 (0) 207 422 4369 | E: bmarshall(at)fc-bi(dot)com