Skadden, Jones Day and Sidley Austin Top 3 for Client Service in New Ranking by Clients

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Skadden number 1 on BTI Client Service 30 for second year in a row in new research conducted by The BTI Consulting Group

BTI Client Service A-Team 2015
Law firms—and the legal market—continue to evolve as firms reinvent how legal services are delivered.

Corporate counsel once again rank Skadden as delivering the absolute best client service. Skadden’s deliberate shift to a client-facing strategy 5 years ago continues to pay off for the firm. For the second straight year, Skadden comes in at number 1 in The BTI Consulting Group’s just-released BTI Client Service A-Team 2015: Survey of Law Firm Client Service Performance.

Research with over 315 corporate counsel at Fortune 1000 and large organizations reveals both David and Goliath law firms continue their ongoing battle to reach the heights of client service excellence. Jones Day, at number 2, continues to blaze trails in client service, landing in one of the top 2 spots in each of the past 14 years of the survey. Sidley Austin, Morgan Lewis and Thompson Hine round out the top 5—with each firm exhibiting their commitment to superior client service delivery.

Returning to the BTI Client Service 30 this year are Arnold & Porter, Baker & McKenzie and Orrick. And newcomer to the Client Service 30, BakerHostetler, lands a spot with their first top 30 ranking.

“Law firms—and the legal market—continue to evolve as firms reinvent how legal services are delivered,” comments Michael B. Rynowecer, President of BTI. “Blocking and tackling is paying big dividends as the best performers continue to work on the ground where client service takes place.”

BTI conducted more than 300 independent, in-depth interviews with CLOs and General Counsel at Fortune 1000 companies and large organizations. Now in its 14th year, BTI conducts the only continuous benchmarking market study of corporate counsel worldwide. The complete analysis is available in BTI’s new study, BTI Client Service A-Team 2015: Survey of Law Firm Client Service Performance, found here: http://www.bticonsulting.com/ateam.

Find more information about this and other compelling research at http://www.bticonsulting.com or contact BTI at 617.439.0333. BTI is the undisputed leader in providing high-impact strategic client research to professional services firms and their clients.

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Michael B. Rynowecer
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