Automated Voice & Data Solutions™ Partners with CallScripter™ to Deliver Exceptional First Contact Resolution and an Excellent Customer Experience

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CallScripter Offers Quick, Measurable and Dramatic Performance Results to Contact Centers

To maintain customer loyalty and develop and nurture a smarter workforce for its customers, Automated Voice & Data Solutions (AVDS) has partnered with CallScripter, a leading contact center software provider that enables small or large enterprises to streamline their contact center operations, reduce costs, adhere to compliance regulations and improve efficiency for a holistic customer journey across all touch points.

With CallScripter, organizations greatly improve “First Call Resolution” by being able to consolidate multiple databases into one single agent interface, to quickly implement new product information and service options, and to efficiently train agents.

“When we saw that it seamlessly integrated with another one of our solutions, Interactive Intelligence’s Customer Interaction Center™, as well as delivered as much as a 500% increase in agent call handling, we were eager to add CallScripter to our portfolio of solutions,” said Sharon Moon, President of AVDS.

CallScripter is fast, flexible and easy-to-deploy. It can handle both simple and sophisticated script designs to suit all industries and markets.

About Automated Voice & Data Solutions
AVDS is a leading provider of innovative communications solutions that deliver measurable results across all industries. Founded in 1992 by Sharon Moon, AVDS was an early adopter of software-based telecommunications solutions and first partnered with Interactive Intelligence™ in 1998. AVDS has customers in North America, Europe and Australia and is recognized by several organizations, including Inc. Magazine, Houston Business Journal, Woman’s Chamber of Commerce of Texas, and DiversityBusiness.com.

For more information, visit http://www.avds.com
Lana Bishop
Marketing Manager
713.403.2142
Lana.bishop(at)avds(dot)com

About CallScripter
CallScripter is an enhanced customer software application, designed for contact centre operations. Our current client list consists of companies from a range of industries including: Outsourcers, Financial Services, Helpdesk, Telemarketing, Internet Providers, Charities and the Public Sector. We pride ourselves on delivering exceptional solutions and service, but always at an affordable cost to your business.

For more information, visit http://www.callscripter.com
Elizabeth Millea
Marketing Executive
Tel: +44 (0) 844 409 8561
elizabeth.millea(at)callscripter(dot)com

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Lana Bishop
@AVDSolutions
since: 05/2009
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Automated Voice & Data Solutions 1.800.308.6423

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