360pi has achieved high rankings due to the outstanding customer satisfaction scores it gets from retailers.
Ottawa, Canada (PRWEB) December 09, 2014
360pi, the leading provider of competitive price intelligence for retailers and brands, today announced that it received 12 top 10 rankings in the 2014 RIS Software LeaderBoard, widely recognized as the retail industry's most prestigious annual ranking of retail technology software vendors. For the second year in a row, 360pi is the only price intelligence vendor to be included in the RIS LeaderBoard.
For this year's Software LeaderBoard, nearly 400 retailers evaluated 99 software vendors across 50 categories. 360pi received top 10 rankings in the following categories, all of which are critical measures of customer service and support, as well as technical excellence:
- Leaders in Overall Performance by Tier One Retailers
- Leaders in Overall Performance by Mid-Size Retailers
- Leaders in Quality of Service by Tier One Retailers
- Leaders in Quality of Service by Mid-Size Retailers
- Leaders in Quality of Support by Tier One Retailers
- Leaders in Quality of Support by Mid-Size Retailers
- Leaders in Ease of Installation & Integration by Tier One Retailers
- Leaders in Ease of Installation & Integration by Mid-Size Retailers
- Leaders in Quality of Service
- Leaders in Quality of Support
- Leaders in Ease of Installation & Integration
- Targeted Solution Vendor Leaders in Customer Satisfaction
Now in its 14th year, the RIS LeaderBoard is based entirely on retailer evaluations, providing a real-world view of software vendors’ performance. It ranks technology vendors based on customer satisfaction across a wide range of criteria, serving as an objective guide to help retailers find the vendors and solutions they need.
“Price intelligence has emerged as one of the most important new categories in retail technology, which is why RIS added it to the Software LeaderBoard," said Joe Skorupa, editorial director, RIS News. "360pi is one of the companies that has helped retailers realize the strategic value of price intelligence and therefore has emerged as a leader. 360pi has achieved high rankings due to the outstanding customer satisfaction scores it gets from retailers."
“We are very pleased with 360pi’s strong showing on the 2014 RIS Software Leaderboard, especially given that it represents the voice of our customers,” said Alexander Rink, CEO, 360pi. “We look forward to continually improving and taking our service to even higher levels in 2015.”
360pi derives profitable insights from product and pricing big data to help leading omnichannel retailers, etailers, and manufacturers compete and win in a price transparent world. 360pi’s customer base accounts for over $US100 billion in annual retail sales and includes Ace Hardware, Build.com, Overstock.com, and RIS Fusion award-winner Best Buy Canada. 360pi monitors millions of products with unprecedented accuracy to give retailers and manufacturers real-time visibility into the market with full awareness of the competitive pricing landscape to “right price” for their respective customers. Ultimately, 360pi helps customers make smarter pricing decisions to drive increased revenues and margins.