CX Masters will inspire hearts and the minds while supporting an important cause.
Hackensack, NJ (PRWEB) December 09, 2014
Strativity Group – a world leader in customer experience training for over 12 years, transforming over 375,000 people through programs for managers, employees and CX practitioners – is pleased to announce The CX Masters.
What is it?
An experiential, invitation-only learning program designed for up to 20 senior executives, the CX Masters utilizes Strativity’s proprietary Immerse-Imagine-Inspire™ process. Through hands-on learning, benchmarking of leading brands’ CX programs and group development, executives will ignite their creativity, learn an accelerated innovation process for implementing CX frameworks and network with other senior leaders.
Moreover, all participants will contribute their time and knowledge to a greater cause – redesigning the customer experience for a non-profit organization – a project that will allow executives to change thousands of lives while also increasing their customer experience competence.
In February 2015, executives will redesign the experience for the American Diabetes Association. Novo Nordisk, a global healthcare company with more than 90 years of innovation and leadership in diabetes care, will partner with Strativity to support innovative thinking and insights that will support the ADA mission.
“The American Diabetes Association is grateful to Strativity and Novo Nordisk for this tremendous opportunity,” says Lois A. Witkop, MBA, Senior Vice President of Marketing Communications at the Association. “Our organization supports the nearly 30 million children and adults in the US who are living with diabetes, as well as their care givers, families and loved ones. Defining the ultimate customer experience for all of our important stakeholders can make an enormous difference in our efforts to improve the lives of all people affected by diabetes and help us put a stop to this escalating health crisis.”
“Strativity has been on the forefront of CX learning programs. The CX Masters is designed for customer experience executives who are looking for a ‘doing’ rather than ‘listening’ learning experience,” says Lior Arussy, Strativity’s President. “The program will inspire hearts and the minds while supporting an important cause.”
Who should attend?
Executives who are responsible for leading customer experience transformation in their organizations:
- Chief Customer Officer
- General Manager, Customer Experience
- Vice President, Customer Loyalty
- Vice President, Customer Strategy
Where and when?
February 3-4, 2015
Mandarin Oriental, Las Vegas, NV*
*Program fee includes 2-night accommodation and meals
About Strativity’s Education Programs
Strativity’s customer experience training programs have been delivered to over 375,000 employees in 21 countries for organizations in the retail, utilities, financial services, automotive, healthcare and business to business industries.
Designed to create intrinsic commitment to delight the customer, the programs have become the gold standard in engaging employees and managers to embrace customer experience transformation. For more information visit http://strativity.com/landing-page/training-and-cultural-transformation/
About Strativity Group, Inc.
Strativity Group, Inc. is a global Customer Experience transformation firm. We define success by a single word: EXECUTION. Our holistic, integrated approach is unique and allows us to deliver exceptional performance, experiences and results for our clients. Our work spans multiple industries with clients that include: FedEx, Royal Mail, Mercedes-Benz, Capital One, Sage, and more. We have conducted over 150 transformation projects reaching an estimated 220 million customers and 375,000 employees in 21 countries. For more information, visit http://strativity.com.