World Patent Marketing is consistent. Consistency is the secret ingredient to making customers happy. It tries to make sure that the customer has a rewarding experience at each interaction point with the company.
Miami Beach, Florida (PRWEB) December 09, 2014
World Patent Marketing, the world's fastest growing Patent Assistance Organization, (PAO), receives a five star rating from CustomerLobby.com in the areas of:
(2) Will Recommend; and
(3) Total Experience
Customer Lobby, LLC reviews management and syndication application enables businesses to collect, manage and publish customer reviews online. Using Customer Lobby, businesses can get more customers, build their online reputation and capture leads from automated outreach.
"World Patent Marketing is consistent." says Matthew Whitaker, Former US Attorney and World Patent Marketing Advisory Board Member, "Consistency is the secret ingredient to making customers happy. "It tries to make sure that the customer has a rewarding experience at each interaction point with the company."
It’s not enough to make customers happy with each individual interaction. Our most recent customer-experience survey of some 27,000 American consumers across 14 different industries found that effective customer journeys are more important: measuring satisfaction on customer journeys is 30 percent more predictive of overall customer satisfaction than measuring happiness for each individual interaction. In addition, maximizing satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20 percent but also to lift revenue by up to 15 percent while lowering the cost of serving customers by as much as 20 percent. Our research identified three keys to consistency:
“Sustaining an audience is hard,” Bruce Springsteen once said. “It demands a consistency of thought, of purpose, and of action over a long period of time.” He was talking about his route to music stardom, yet his words are just as applicable to the world of customer experience. Consistency may be one of the least inspirational topics for most managers. But it’s exceptionally powerful, especially at a time when retail channels are proliferating and consumer choice and empowerment are increasing.
About World Patent Marketing
World Patent Marketing is the world's fastest growing Patent Assistance Organization (PAO). World Patent Marketing specializes in helping inventors with their patent application and related needs for an affordable price. The company and its employees are well known in the industry for knowledge and expertise in patent research, patent filings, patent searches, invention studies, utility patents, design patents, PCTs, European Union Patents, manufacturing, licensing and many more related fields. World Patent Marketing employs and contracts with over 350 people across four continents. In addition to the United States, it has a presence in Spain, Mexico, India, the Philippines and the United Kingdom.
World Patent Marketing Achievements
World Patent Marketing is the only patent assistance company in history to be awarded a five star review rating from Google, Trustpilot, Shopper Approved, Customer Lobby and ResellerRatings.com. World Patent Marketing has received accredited status and is an A Rated Member of the Better Business Bureau. World Patent Marketing is also a proud member of Dun and Bradstreet, the US Chamber of Commerce, the Association for Manufacturing Excellence, and the International Licensing Industry Merchandisers' Association (LIMA).
The appointment of Matthew G. Whitaker, former Iowa US Attorney and Republican candidate for United States Senate, to the company's advisory board. Whitaker was appointed June 15, 2004 by President George W. Bush. Whitaker resigned in November 2009 following the appointment and confirmation of Nicholas A. Klinefledt, who was appointed by President Barack Obama.