SCOTTSDALE, Ariz. (PRWEB) December 11, 2014
The Identity Theft Resource Center (ITRC), a nonprofit organization dedicated to the understanding of identity theft and related issues since 1999, announced today that its call center will now be available to help victims toll-free, 24 hours a day, seven days a week. The round-the-clock assistance is supported by IDT911™ (IDentity Theft 911®), a leader in data risk management, breach response, resolution and education services. Through this partnership, consumers calling into ITRC after normal business hours and on weekends will be seamlessly transferred to IDT911’s award-winning fraud center for assistance by one of their fraud specialists who boast an average of nine years of fraud experience.
“Since its inception, ITRC’s mission has been to provide case mitigation services to identity theft victims nationwide. During the past 15 years, the ITRC Call Center advisors have assisted tens of thousands of victims facing a wide range of identity theft issues,” said Eva Velasquez, ITRC President and CEO. “Now, through the generous support from IDT911, victims and consumers can receive top tier fraud resolution assistance at any time of day or night, as well as on weekends, whenever they discover an identity theft crime has taken place,” Velasquez continued.
For the 14th year in a row, identity theft is the number one consumer complaint, according to the Federal Trade Commission’s Consumer Sentinel report. If consumers have a question about how to proactively protect their identity, think they may be a victim of identity theft, or have an actual identity theft occurrence, ITRC and IDT911 experts are standing by to assist.
“The ability to quickly react when an identity theft instance occurs is paramount to stopping fraud before it inundates other areas of your life," said Matt Cullina, CEO, IDT911. “Many services offer 24/7 monitoring only, but the ITRC is going a step above by partnering with us to provide resolution services any time of day or night – offering complete availability when victims are stressed, unsure of their situation, and in need of an empathetic ear. We provide these services to our own customer base and we are thrilled to support the ITRC’s efforts to expand its breadth and reach to assist even more victims from America’s number one crime – identity theft.”
During the past year, IDT911 and ITRC have been partnering in a number of ways, including the financial support of the ITRC Breach List and supplemental reports. This support has allowed the ITRC Data Breach list to continue to be identified as one of the leading sources of information on U.S. data breach incidents. The ITRC and IDT911 also collaborate to offer victims a plethora of resources to manage their identities at IDTheftCenter.org and IDT911.com/KnowledgeCenter.
About the ITRC
Founded in 1999, the Identity Theft Resource Center® (ITRC) is a nationally recognized non-profit organization which provides victim assistance and consumer education through its toll-free call center, website and highly visible social media efforts. It is the mission of the ITRC to: provide best-in-class victim assistance at no charge to consumers throughout the United States; educate consumers, corporations, government agencies, and other organizations on best practices for fraud and identity theft detection, reduction and mitigation; and, serve as a relevant national resource on consumer issues related to cybersecurity, data breaches, social media, fraud, scams, and other issues. Visit http://www.idtheftcenter.org. Victims may contact the ITRC at 888-400-5530.
About IDT911™ (IDentity Theft 911®)
Founded in 2003, IDT911™ is the nation’s premier consultative provider of identity and data risk management, resolution and education services. The company serves more than 18.5 million households across the country and provides fraud solutions for a range of organizations, including Fortune 500 companies, the country’s largest insurance companies, employee benefit providers, banks and credit unions and membership organizations. A subsidiary of IDT911, IDT911 Consulting™ provides information security and data privacy services to help businesses avert or respond to a data loss incident. Together, the companies provide preventative and breach response services to over 770,000 businesses in the United States, Canada and the United Kingdom. IDT911 is the recipient of several awards, including the Stevie Award for Sales and Customer Service and the Phoenix Business Journal Tech Titan award for innovation in breach and fraud-fighting services. The company is the organizer of the Privacy XChange Forum, an annual conference that brings together high profile privacy thought leaders. For more information, please visit http://www.idt911.com, http://www.idt911consulting.com, http://www.facebook.com/idt911 and http://www.twitter.com/idt911.