TelcoAlert Announces Call Center Load Testing and Hosted IVR Monitoring Solutions

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TelcoAlert, a leading provider of hosted monitoring and load testing solutions, today announced exciting new offerings for monitoring Interactive Voice Response (IVR) systems and performing call center/telecom load testing.

You already monitor and load test your websites; don’t leave your phone systems unprotected.

TelcoAlert, a leading provider of hosted monitoring and load testing solutions, today announced exciting new offerings for monitoring Interactive Voice Response (IVR) systems and performing call center/telecom load testing.

"TelcoAlert's goal is to educate customers on the benefits of cost effective IVR monitoring and load testing solutions for even the smallest companies. Up until now, load testing was so cost prohibitive that it was out of reach for most small businesses." said Randy Pollestad, President and CEO of TelcoAlert. "We routinely work with companies who receive newly provisioned lines from major telecom carriers that are misconfigured or don't allow the promised call capacity. Load testing helps identify these problems before the lines go into production, allowing your business to provide a more reliable experience for your customers."

TelcoAlert’s advanced monitoring services combines state of the art technology to ensure 24/7 uptime with continual testing and immediate notification upon detection of any service interruption or problem. TelcoAlert has the simplest IVR monitoring system in the industry and offers a free trial with an immediate, automated signup that enables monitoring to begin within minutes instead of days.

Traditional IVR monitoring is subject to line quality and changes in speech can impact how IVR prompts are interpreted. With TelcoAlert, these problems are handled gracefully by a proprietary adaptive matching system and without the need for the customer to make manual changes. TelcoAlert interacts with IVR systems using speech synthesis, DTMF tones and speech recognition technology. It measures and precisely reports what is actually delivered by call center applications. Before notification, TelcoAlert triple checks the IVR system using multiple telecom carriers to ensure there are no false positives. Audio recordings of every single phone call are included in the online reports and are archived online for historical research as part of a full featured and easy to use control panel.

Utilizing the proven technology core created for TelcoAlert’s 24/7 monitoring infrastructure, IVR and Call Center load testing expands upon on the idea of passive monitoring checks and is designed to test a phone system to its limits, either with typical call volume or up to its breaking point, allowing the client to identify bottlenecks and fix any problems before a production outage occurs during peak business hours. Through customized, pre-defined scripts TelcoAlert dials up to 10,000 simultaneous calls that connects to an IVR system, navigates a path through the menu tree that is defined by the customer, authenticates with credentials and stays on hold for as long as necessary. Each step of the test is logged by the system and a full test report is made available. A proprietary adaptive matching system which learns the nuances of IVR greeting and voice tones, advanced reporting and management tools and a backend system that supports load testing with thousands of real world calls from around the world are among the innovations that TelcoAlert offers the market.

TelcoAlert's IVR monitoring starts as low as $0.02 per call while TelcoAlert's load testing tools begins at $0.25 per call and can scale up to 10,000 simultaneous calls. There are no setup fees and pricing includes a dedicated one-on-one engineer who works with you through the entire load test.

About TelcoAlert

TelcoAlert, a leader in telecom management and hosted monitoring tools, was founded in 2007 and offers a wide range of monitoring, testing, and auditing solutions used by companies around the world.
For more information on TelcoAlert, visit http://www.telcoalert.com
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For press contacts, email pr(at)telcoalert(dot)com

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Randy Pollestad
TelcoAlert
+1 858-395-8014
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