Being included in the Google Trusted Stores program...will continue to strengthen our high standard of service.
Nashville, TN (PRWEB) December 16, 2014
Artificial Plants and Trees, which offers over 20,000 silk plant options and home décor products including lighting, artwork, indoor & outdoor furniture and outdoor heating, was recently selected to join the Google Trusted Stores program. To help shoppers identify online merchants that offer a great shopping experience, the Google Trusted Store badge is awarded to e-commerce sites that demonstrate a track record of on time shipping and excellent customer service.
When visiting the Artificial Plants and Trees website, shoppers can hover over the Google Trusted Store badge and see metrics on the store’s shipping and customer service performance. Artificial Plants and Trees has a 100% rating for excellent service and 92% rating for on time shipping with an average ship time of 1.2 days.
When asked about what inclusion in the program meant to the company, owner Doug Hopeman stated, “We are always working to improve the level of service for our customers. Our goal is to have 100% customer satisfaction. Being included in the Google Trusted Stores program means our customers who opt-in to the program will get up to $1,000 in purchase protection for free, which will continue to strengthen our high standard of service.”
As an added benefit, when a shopper makes a purchase at a Google Trusted Store, they have the option to select free purchase protection from Google. Then in the unlikely event of an issue with their purchase, they can request Google’s help, and Google will work with Artificial Plants and Trees and the customer to address the issue. As part of this, Google offers up to $1,000 lifetime purchase protection for eligible purchases. Google Trusted Stores is entirely free, both for shoppers and for online stores. The program helps online stores like Artificial Plants and Trees attract new customers, increase sales and differentiate themselves by showing off their excellent service via the badge on their websites.
Hopemaru Enterprises was founded in July 2008 by husband and wife team, Doug and Amy Hopeman, with a mission to help customers create stunning and healthy homes and office spaces. The company’s first two product verticals were artificial plants and healthy home appliances and products. The company has since grown into a multi-million dollar business selling all things home including furniture, outdoor living and home décor accents.