CrossView Omni-Channel Commerce Integration Available in Hybris Extend Marketplace

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Integrated solution delivers complete omni-channel commerce capabilities.

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The integration with CrossView’s solution helps our customers to leverage specialist third-party technologies to enhance the hybris omni-channel experience.

CrossView, a global omni-channel commerce solution provider and ISV, has announced that its CrossView Connect integration for the hybris suite of solutions is now available in the hybris Extend marketplace, an online integration marketplace that gives customers access to best-of-breed applications, extensions and network services developed by hybris partners, all of which are optimized to work with the hybris Commerce Suite.

The CrossView solution connects third-party digital, in-store and call center technology into the hybris Commerce platform, as an alternative to hybris’ own import functionality, in case this is needed. This integration capability enables best of breed and selective solution integration to take place with hybris quickly and easily. In addition, as a standard integration with hybris software, CrossView Connect accelerates customer time to value. It connects applications that support all facets of commerce – shipping, payment, analytics, product reviews and recommendations, social media, email and more – and extends the capabilities across all sales channels.

“We are pleased that CrossView has delivered an integration for the hybris Extend Marketplace,” said Patrick Finn, Senior Vice President of Global Channel & Partnerships at hybris. “The integration with CrossView’s solution helps our customers to leverage specialist third-party technologies to enhance the hybris omni-channel experience. It also gives our customers and partners greater scope for creating custom solutions to meet a brand’s sales requirements across all its channels.”

More than 20 leading brands have deployed CrossView Connect – including a premium travel industry retailer that recently launched the solution on the hybris Commerce platform.

“Teaming with hybris, we are delivering omni-channel commerce capabilities that empower sellers and service representatives in all channels to care for customers across the commerce life cycle,” said Leila Goldberg, vice president, Marketing and Partner Channels, CrossView. “We are looking forward to making this vision accessible to customers through the hybris Extend marketplace.”

CrossView Connect highlights:

  • Offers sales and service associates access to customer and product information, and the ability to manage orders from sales to delivery, start to finish, across every channel.
  • Creates new digital experiences in-store, overcoming physical limitations in store and enabling access to data and campaigns to drive sales.
  • Enables sales and services teams to access customer, product and inventory information via intelligent, hand-held devices – including mobile point of sale technology – to complete transactions across sales channels.
  • Transforms physical stores into fulfillment centers that hasten delivery times, heighten customer satisfaction and increase conversions.
  • Empowers B2B sales and service teams with customer care capabilities.

About CrossView:
CrossView, a global cross-channel commerce solutions provider and Silver-level hybris partner, delivers strategy, technology and services for a connected commerce enterprise. Our omni-channel commerce solutions unify marketing and technology for more personalized, profitable customer experiences. We build, integrate, launch and manage technology across all touchpoints, partnering with clients to understand, engage and delight customers.

About hybris software
hybris software, a SAP company, helps businesses around the globe sell more goods, services and digital content through every touch point, channel and device. hybris delivers omni-channel commerce solutions: state-of-the-art master data management for commerce and unified commerce processes that give a business a single view of its customers, products and orders, and its customers a single view of the business. hybris has helped some of the world’s leading organizations including 3M, ASICS, Bridgestone, EE, Galeries Lafayette, Johnson & Johnson, Levi Strauss & Co, Nestlé, Nespresso, Nikon, Rexel, Samsung Electronics, Ted Baker, Tommy Bahama and W.W. Grainger, to attract, retain, and grow a profitable customer base. hybris sits at the heart of SAP’s Customer Engagement and Commerce suite of solutions, alongside SAP® Cloud for Sales, SAP Cloud for Service, SAP Cloud for Marketing and SAP Cloud for Social Engagement, providing the foundation, framework and business tools to create a holistic customer view across channels, simplify customer engagement and solve complex business problems.

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Kate Mougey
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