CCNG Concludes Successful Year of Contact Center & Customer Experience Management Programs and Events!

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CCNG International Inc. announces the completion of a very successful year full of events, member webcasts, a new web site and many new member social channels. The member hosted regional events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.

call center performance management, call recording, quality monitoring

CCNG Network - A Professional Peer Network for Contact Center & Customer Experience Management

It is so refreshing and valuable to be in a setting (not in conflicting industries) to comfortably share best practices...

CCNG International Inc. announces the conclusion of its 2014 Contact Center and Customer Experience Management regional events with the final event held on in Columbus OH hosted by Fiserv on December 4th.

“We had a fantastic year producing events for our membership across the country to discuss and share perspectives on how companies address the challenges of improving overall customer experience” says David Hadobas, President and CEO of CCNG International Inc. “With so many great members showcasing their customer contact center operations as hosts for this year’s regional events, we have a growing list of members ready to host in 2015 in all seven regions.”

This year CCNG regional events were hosted by members including T. Rowe Price, Coca-Cola Refreshments, Family Dollar, Colorado Springs Utilities, AXA, Teleflora GoDaddy and Fossil. Regional events were held in many markets including Columbus OH, Dallas & Fort Worth TX, Tampa FL, Tulsa & Oklahoma City OK, Charlotte NC, Baltimore MD / DC, Milwaukee WI and in Philadelphia PA. Additionally the CCNG Partners hosted events in Atlanta GA, Chicago IL, New York NY and the San Francisco CA area.

In addition to these regional events, CCNG hosted their annual Contact Center Executive Summit in August in Fort Worth Texas with over 50 senior level management in attendance. This year included member speakers from Disney Destinations, Teleflora, Blinds.com, Prime Therapeutics, Elevate, Working Solutions and CareerBuilder.com. The 2014 Executive Summit partner sponsors included Aspect Software, OpenSpan, Five9, InMoment, VPI and Intradiem.

There was a variety of discussion topics at these events ranging from omni-channel customer service to company (service) culture to managing the millennial workforce to social customer care. Members perspectives are the driving force for the discussions at all CCNG events making each event totally unique and carried over to other member social media channels.

As in 2014, next year CCNG plans over 25 regional events in all seven US regions bringing together a diverse membership of customer care management from industries including financial services, insurance, healthcare, retail, manufacturing, travel, utilities, telecom and many others.

What are people in contact center, customer service and customer experience management saying about participation in CCNG events?

“The ability to freely communicate our shared opportunities is great. It is so refreshing and valuable to be in a setting (not in conflicting industries) to comfortably share best practices. Thank you CCNG!” - Michael Brouillette, Division Manager, Charlotte NC CCC, Allstate Insurance Company.

“The CCNG Executive Summit offered an exceptionally unique and engaging forum to interact with other leaders who are focused on further improving the experience their customers receive. The conversations and connections I experienced will be leveraged in the future as we look to expand the services provided to our members.” – Jim Lavery, VP Contact Center Operations, Desert Schools Federal Credit Union.

CCNG offers special thanks to all this year’s partners sponsoring our regional member events including Avaya, InContact, Plantronics, Aspect Software, Five9, OpenSpan, and VPI. For details on upcoming CCNG 2015 events, please visit CCNG.com or contact Ginger Graber, ggraber(at)CCNG(dot)com.

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
CCNG - Contact Center and Customer Care
since: 06/2013
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