Service Professionals Earn Recognition From Leading Manufacturer

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Three RJ Young technicians receive top honors from Ricoh

“We are proud to have multiple service engineers earn the ‘Prestige’ certification from Ricoh," said Steve Huff, vice president of service for RJ Young.

RJ Young, the Southeast’s largest independent office technology dealer, recently recognized three service technicians for earning the Ricoh “Prestige” Certification, a designation for service engineers that demonstrate a knowledge and skill set that makes them the “Best of the Best” as part of Ricoh’s Service Excellence Program. Chris Houck, Mark Masco and Tim Spicer from Jackson, Tennessee were among 55 professionals to receive this designation, out of more than 2,000 applicants nationwide.

The “Prestige” Service Excellence Program has been designed to recognize service engineers that are Professional, Resourceful, Exceptionally Skilled, Tactful, Innovative, Gifted and Experienced. The certification is obtained via successful completion of two levels of progressive on-line time sensitive testing. The designation is available to all Ricoh-Savin-Lanier professionals certified by Ricoh at the time of the exam.

“We are proud to have multiple service engineers earn the ‘Prestige’ certification from Ricoh, as the ability to effectively service our products is paramount to the success of our customers and our company”, said Steve Huff, vice president of service for RJ Young. “As one of the top two Ricoh dealers in the country, I anticipate celebrating the continued excellence of our service team.”

Houck started with RJ Young in 2007. He’s an Assistant Manager and lives in Gibson, TN.

Masco Started with RJ Young in 2010. He’s a Field Engineer and lives in Martin, TN.

Spicer started with RJ Young in 2010. He’s a Systems Integration Specialist and lives in Samburg, TN.

RJ Young is the second largest re-seller of Ricoh multi-functional devices and production print devices in the country.

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,195 billion yen based on the IFRS accounting standard (approx. 21.3 billion USD).

About RJ Young
RJ Young is the largest independent office equipment dealer in the Southeast, specializing in document management solutions, managed print services, IT services, office imaging and 3D printing equipment. Headquartered in Nashville, Tennessee, RJ Young has been in business for nearly 60 years and has over 500 employees in 21 sales and service locations across seven states. Under the corporate tagline “Your productivity is our mission,” RJ Young helps modern professionals become more successful in their businesses with solutions to securely manage paper and digital information, maintain vital information technology systems and empower businesses with leading printing technologies. For further information, please visit

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Chastity Fox
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