C2C Resources Comments on the Importance of Phone Calling Campaigns during Debt Collection

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In response to the recent New York State debt collection consumer laws mandated beginning March 2015, C2C Resources comments on the need for phone calling campaigns during debt collection.

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Getting a person of the phone is one of the most effective ways of getting paid for a past due debt.

C2C Resources, a leader in business debt collection, released a comment in response to the newly mandated consumer debt collection laws of New York State, which include allowing consumers the option to limit their communication with debt collectors to exclusively email communication. Although the company works solely with commercial debt collection, rather than consumer debt collection, they believe phone calling is an integral component to having a debt paid back to a business.

According to a Credit Union Times article titled “New York Issues New Debt Collection Rules” (December 4, 2014), the writer David Morrison believes the new laws in New York could be a foreshadowing to a federal debt collection regulation that the Consumer Financial Protection Bureau has been working toward over the past year.

Todd Tinkler, President of C2C Resources, believes that these new rules encourage negative stereotypes of debt collectors, both at the commercial and consumer level. While New York Governor Andrew Cuomo expressed that the new laws will “crack down on illegitimate debt collection practices,” Tinkler believes it will limit follow-up activity necessary to obtain a debt.

“It is unfortunate that the debt collection field is dictated and plagued by people who practice bad collection technique,” said Tinkler. “Getting a person on the phone is one of the most effective ways of getting paid for a past due debt. Phone communication allows you to understand the client’s voice inflection and create unique solutions or payment plans on the spot. Plus, as a debt collector, calling debtors on the phone means you never have to worry that the communication is lost in the mail or a person’s email inbox.”

About C2C Resources:
C2C Resources is a global Commercial Debt Collection agency headquartered in Atlanta, Georgia. The company collects commercial debt on behalf of their over 25,000 clients and is considered one of the top agencies in the country. The executive team at C2C brings more than 60 years of experience helping businesses collect their accounts receivable.

C2Cs powerful combination of Profit Maximizer, InfoMax Collection System, and Legal Forwarding Edge, can help your company be more effective with your own in-house collecting and maximize recovery of accounts turned over for collection.

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Trey Cefalu
C2C Resources
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