Get Safe Online Enhances Usability of Their Website with Two Intelligent Virtual Agents

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Smart Help solutions from Creative Virtual provide an improved online experience

Get Safe Online
Get Safe Online’s success with their online virtual agents provides solid evidence of how Creative Virtual’s flexible technology can provide innovative Smart Help in the not-for-profit sector.

Creative Virtual, a global leader in customer experience self-service solutions, today announced the addition of a second virtual assistant implementation powered by Creative Virtual’s V-Person™ technology on Get Safe Online’s redesigned website. Get Safe Online is a unique public/private sector, not-for-profit organisation dedicated to providing information and advice on online safety and security to the UK public and small businesses.

As a small organisation with limited resources and no contact centre, Get Safe Online’s key communication channel is their website. After extensive research, the organisation selected Creative Virtual’s powerful V-Person technology as the ideal solution to increase the self-service capabilities on their website.

“By providing quick, easy access to Get Safe Online’s vast online information resources and removing the need for users to telephone us directly, our V-Person solution has enabled us to provide a great experience within the budget constraints of our not-for-profit organisation,” said Tony Neate, Chief Executive at Get Safe Online.

The Get Safe Online website currently features two Smart Help solutions from Creative Virtual – a fun and playful Terry Tablet designed for the general public on the Personal area of the website and a professional Gabby for those seeking advice on the Business area of the site.

“Get Safe Online’s success with their online virtual agents provides solid evidence of how Creative Virtual’s flexible technology can provide innovative Smart Help in the not-for-profit sector,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “Our comprehensive reporting capabilities have also allowed the organisation to monitor trends and gain insight on potential new content for their website, thus improving the online experience even further.

To learn more about Get Safe Online’s two V-Person solutions, download the full Customer Success Story.

ABOUT CREATIVE VIRTUAL
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, Autodesk, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.

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