Android tablets have been adopted as point-of-sale devices and are becoming the device of choice for field employees of major utilities and hospital staffs. We’ve created a solution that allows our customers to support these devices.
Portland, Oregon (PRWEB) December 16, 2014
Netop, a world leader in remote access and support technology, announced today a new release of its leading-edge solution for remote control of Android devices. Netop Remote Control Mobile for Android is optimized for use in Samsung devices. With Netop Remote Control for Android, service teams can provide fast, full-featured support to field employees using Samsung tablets and other devices. This release also extends remote support to non-Samsung devices, giving support teams a single, consolidated tool for remote control to a wide array of devices and platforms.
“We’ve seen massive growth in the number of Android devices deployed by our customers and great diversity in how they are used,” said Kurt Bager, CEO of Netop. “Android tablets have been adopted as point-of-sale devices by large and small retailers and are becoming the device of choice for field employees of major utilities and medical staffs at large hospitals. We’ve created a solution that allows our customers to fully support these devices, ensure fast issue resolution and decrease device and employee downtime.”
Available from the Google Play store and Netop.com, Netop Remote Control for Android lets field employees request support directly from their device. Once a help session is initiated, support agents have a complete view of the employee’s screen – just as if the device was in front of them. Chat and other communication functions ensure a clear understanding of the support issue; file transfer, program management, full system information and other advanced features enable fast issue resolution. New features in this release allow for easy configuration of the app directly from the device.
In addition, Netop Remote Control for Android extends chat, file transfer and system inventory capabilities to non-Samsung devices running Android 2.2 or later. Like other Netop solutions, Netop Remote Control for Android has been designed to meet the needs of PCI-compliant and other security-focused industries – with advanced security features and full data encryption.
This release of Netop Remote Control for Android is available to all current customers using Netop Remote Control for Android. Organizations looking to add support for Android devices to their current deployment of Netop Remote Control should contact Netop directly or their authorized Netop partner.
Netop develops and sells market leading software solutions that enable swift, secure and seamless transfer of video, screes, sounds and data between two or more computers. Used by half of the Fortune 100, Netop's solutions help businesses provide better customer service, reduce support costs and meet security and compliance standards.
Headquartered in Denmark, Netop has offices in the United States, China, Romania, and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Learn more at: http://www.netop.com.