International Concierge Leader Joins Global Hospitality Firm

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Hospitality Excellence, Inc., is continuing to expand their Guest Experience Management team with the addition of Virginia Casale as Director of Global Education.

FOR IMMEDIATE RELEASE: Fort Lauderdale, Florida, December 2014.
Hospitality Excellence, Inc., is continuing to expand their Guest Experience Management team with the addition of Virginia Casale as Director of Global Education. Madame Casale, the Immediate Past President of Les Clefs d’Or International, the prestigious professional hotel concierge association representing the top concierges in the world, will focus on the education, skills and behaviors essential to exceptional service delivery in any industry in this new role.

Madame Casale’s work and expertise in the hospitality and tourism industries for more than 30 years has placed her at the top of her profession. She rose to the coveted international leadership of Les Clefs d’Or, with over 4000 members in 60 countries, as only the second woman to do so in 62 years and the first Canadian. Les Clefs d’Or Canada recognized her contributions recently with honorary membership for her leadership and service.

Her hospitality career with brands such as Loews, Hyatt, Delta and Sofitel included overseeing the success of 3 hotel openings, international workshops and training in Japan, New Zealand, London and Qatar and she was a featured speaker at the HORECAVA Event in Amsterdam on the She –Economy. Her passion for education and mentoring future hospitality leaders also inspired her to launch and support student programs in Austria, India, South Africa, UAE, Qatar, Bahrain and Indonesia. Madame Casale is a graduate of McGill University in Languages and Literature, with honors in Italian and is fluent in four languages.

“Madame Casale’s extraordinary leadership in the concierge profession worldwide and her passion for inspiring others in the hospitality industry and beyond bring a powerful new set of skills, pedigree and experience to our team,” notes Roberta Nedry, President and Founder of Hospitality Excellence, Inc. “ As we expand into many other industries in guest and customer experience management, clients will find Virginia’s credentials and level of insight to be of great organizational value.” Ms. Nedry noted Virginia would be leading the firm’s global education efforts for both onsite and online training.

To contact Madame Casale or for more information about Hospitality Excellence, Inc., please visit or go to info(at)hospitalityexcellence(dot)com

About Hospitality Excellence, Inc.:

Over the past 16 years, Hospitality Excellence, Inc., has developed a platform as leaders in Guest Experience Management. Founder Roberta Nedry and her team have developed a unique 3D Service® methodology to take guest service to the next level and have training and experience design and delivery success stories in over 20 industries. The Hospitality Excellence team focuses on guest, customer and client service, concierge concepts and service excellence training for management and frontline employees in all industries. To learn more about Hospitality Excellence online and onsite programs, Experience Evaluation and Design and their proprietary 3D Service® techniques - a New Dimension in Service Excellence, visit , 877-436-3307 or or visit

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